Client Solutions Associate, Commercial Lines

Arthur J. Gallagher & Co. (AJG); London; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading insurance firm in London, Ontario is seeking a Client Solutions Associate to provide administrative and technical support to the Client Solutions Managers. You will be responsible for maintaining client files, processing policy changes, and handling team accounting activities. The ideal candidate should have strong computer skills, attention to detail, and experience in an insurance brokerage is considered an asset. This is a hybrid role, allowing for both remote work and in-office collaboration.

Benefits

Flexible medical & dental coverage

Life and AD&D Insurance options

Retirement savings with company match

Employee Stock Purchase Plan

Educational expense reimbursement

Discounted gym membership

Qualifications

• Experience working in an insurance brokerage is an asset.
• Excellent computer skills including MS Excel and MS PowerPoint.
• Very organized and able to meet deadlines.
• Accurate and detail-oriented.
• Ability to work well with team and others.

Responsibilities

• Set up and maintain client files.
• Process endorsements and mid-term changes to policy.
• Request and process new business and renewals.
• Handle accounting activities for the team.

Skills

Excellent computer skills

Organized

Detail-oriented

Communication

Education

Experience in an insurance brokerage

Brokers License

Tools

MS Excel

MS Word

MS PowerPoint

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

We're looking for a Client Solutions Associate to join our Commercial Lines Team! As the Client Solutions Associate, you will provide administrative and technical service support to a team of Client Solutions Managers. The successful candidate will demonstrate the ability to work confidently in a fast‑paced environment, and will be an effective communicator with both clients and staff.

Work Environment Hybrid (Agile) – We at Gallagher enjoy the benefits of working remotely while also collaborating and interacting with each other in the office.

How you'll make an impact

• Set up and maintain client files
• Process endorsements mid‑term changes to policy
• Request and/or process new business and renewals
• Request all invoicing, binders and cover letters
• Prepare certificates of insurance and complete post‑placement checklist with sign off from CSM Invoicing and completing premium financing contracts
• Prepare and distribute automobile pink slips as required
• Handle accounting activities for team
• Insurance Company portals – access various Insurance Company portals to acquire insurance policy documents.
• Prepare and maintain schedules of insurance and check policy documents for accuracy

About you

• Having experience working in an insurance brokerage is considered an asset
• Excellent computer skills, MS Excel, MS Word, MS PowerPoint
• Very well organized & able to meet deadlines
• Accurate and detail oriented
• Ability to work well with team and others
• Brokers License an asset but not mandatory

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

Other benefits include:

• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Opportunity for flexible work arrangements
• Paid sick days & personal days
• Employee education recognition program
• Employee referral bonus program

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Artificial intelligence (AI) is not used to screen, assess or select applications for a position within Gallagher. Gallagher’s AI tool is used to assist in collecting information from the candidate, ask screening questions, and schedule interviews. However, the AI tool does not make any decisions with regard to any of the information, other than identifying candidates who may meet certain pre‑determined qualifications.