Client Services Team Lead

CBRE Group, Inc.; Ontario; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in real estate seeks a Sales Support Coordinator to enhance efficiency within marketing and sales functions. The role involves planning and coordinating various activities, mentoring junior members, and ensuring the alignment of processes with corporate objectives. Ideal candidates will have strong organizational skills and a proven ability to improve team performance.

Qualifications

• Experience in sales support or related field.
• Strong organizational and communication skills.
• Ability to mentor and coach junior team members.

Responsibilities

• Coordinate activities of the sales team support members.
• Improve sales team efficiency through effective business processes.
• Guide team through practices and procedures.

Skills

Coordination

Planning

Communication

Problem-solving

Mentoring

Job description

Enhance the efficiency and delivery of client services by planning, scheduling, and coordinating the marketing and sales support functions for a team. This role involves working with CBRE's general business operations, interpreting and implementing departmental policies and procedures, and developing new processes aligned with corporate goals. The position also includes assisting in the administration of business affairs for the Sales and Marketing departments.

What You’ll Do :

Plan, coordinate, schedule, and lead all activities of the Sales team support members.

Improve sales team efficiency through reviewing, evaluating, and implementing effective business processes.

Coordinate tracking of office transactions such as listings, sales / leases, expenses, and client reimbursements.

Work with clients on property tours, resolving issues and inquiries.

Consult with Sales Professionals and recommend marketing practices.

Coordinate the production of direct marketing campaigns, including property information materials.

Ensure team members compile data and coordinate marketing materials.

Assist with recruitment, advancement, corrective actions, and termination of employees.

Provide input for staff performance reviews.

Mentor and coach junior sales team members for further development.

Provide informal technical mentorship and training to coworkers.

Coordinate and assign tasks to team members.

Set project calendar timelines independently.

Guide the team through application of basic practices and procedures.

Resolve problems by identifying appropriate solutions to meet team objectives.

Contribute directly to team and related team objectives.

Ensure personal and team outcomes positively impact customer objectives.