Retail Management - District Team Lead

Wireless DNA Inc.; Kitchener; On-site; CAD 60,000 - 80,000; Full time

Job summary

Wireless DNA Inc. is seeking a Store Manager or District Team Lead in Kitchener, Ontario. The role focuses on sales strategy, leadership development, and customer satisfaction improvement within a dynamic telecom environment. Candidates should have proven experience in retail management and a passion for coaching teams.

Qualifications

• Essential experience in the telecommunications industry.
• Skills in team coaching and sales.
• Ability to implement training programs for staff.

Responsibilities

• Create strategies to meet sales objectives and improve profitability.
• Oversee training for new retail hires in collaboration with HR.
• Evaluate customer service skills and create improvement strategies.

Skills

Coaching

Sales Leadership

Customer Satisfaction

Training and Development

Education

Experience as a Store Manager or District Team Lead

Job description

Wireless DNA Inc., Kitchener, Ontario, Canada •

Wireless DNA Inc., Toronto, Ontario, Canada

Job Description

Posted Tuesday, May 27, 2025 at 4:00 a.m.

• Create strategies to meet district sales objectives and ensures stores remain profitable
• Coach and develop teams to deliver exceptional leadership skills and optimal client experiences and inspire positive sales behavior
• Build a trusting relationship with his/her teams by conducting valuable, purposeful driven visits with operational intensity to improve business results
• Utilize your dynamic sales and leadership experience as well as an innovative approach to lead the organization throughconstant period of business and technological change
• Oversee and evaluate the current level of direct customer service skills of all retail staff members of every customer facing role to determine a measurable level of customer satisfaction rates and to create a learning strategy for constant and measurable improvement
• To oversee an assessment of the current level of specific wireless and related industry knowledge of all retail field staff members including Store Managers, Managers in Training, Assistant Managers and Sales Representatives
• To assist in arranging learning and training for all new retail hires in conjunction with HR Department
• To identify specific areas of improvement required in staff training in a report, such that an action plan should be created to commence immediate corrective actions
• To create and implement a formal progress review of results at three (3) months, six (6) months and one (1) year on measurable items including: customer satisfaction reports, employee satisfaction reports, employee turnover reductions
• Experience as a Store Manager or District Team Lead is essential, preferably within the telecommunications industry

Wireless DNA Inc., Kitchener, Ontario, Canada,

Wireless DNA Inc., Toronto, Ontario, Canada