Client Services Representative

Invesco Canada; Charlottetown; Hybrid; CAD 40,000; Full time

Job summary

Ein etabliertes Unternehmen im Bereich Investmentmanagement sucht einen Client Services Representative, der in einem dynamischen Umfeld hervorragenden Kundenservice bietet. In dieser Rolle sind Sie dafür verantwortlich, Kundenanfragen zu bearbeiten, Lösungen zu finden und die Kundenloyalität zu maximieren. Mit einem starken Fokus auf Teamarbeit und persönlichem Wachstum bietet diese Position die Möglichkeit, in einem unterstützenden und flexiblen Arbeitsumfeld zu wachsen. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zu helfen und in einem Unternehmen mit sozialer Verantwortung zu arbeiten, ist dies die perfekte Gelegenheit für Sie.

Benefits

RRSP Beiträge

Gesundheits- und Wellnessleistungen

Flexibles Arbeitsprogramm

Elternzeitleistungen

Studienunterstützung

Qualifications

• Erfahrung im Kundenservice und Call-Center-Dynamik.
• Fähigkeit, mehrere Aufgaben gleichzeitig zu bewältigen.

Responsibilities

• Bearbeiten aller eingehenden Anrufe und professionelles Vertreten von Invesco.
• Aufbau von Beziehungen zu Kunden durch Gespräche über Produkte.

Skills

Kundenservice

MS Office Kenntnisse

Kommunikationsfähigkeiten

Multitasking

Education

High School Diploma

Post-secondary Education

Tools

MS Word

MS Outlook

Webbasierte Technologien

Job description

Join to apply for the Client Services Representative role at Invesco Canada

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Join to apply for the Client Services Representative role at Invesco Canada

As one of the world’s leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world.

If you're looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day!

Job Description

Your Team

The Enterprise Service Center is committed to providing the highest level of service to our North American retail client base. Our focus is providing accurate information, excellent service and enduring solutions which will enhance customer loyalty and retention. The Client Services department focus is to deliver this quality service to our US clientele while maintaining our service delivery commitments in order to guarantee customer satisfaction. We consistently put our client’s interests first by finding opportunities to offer above standard behaviors which exceed expectations. In all of our dealings with our internal and external clients we are striving to support the Invesco brand as well as build relationships with these individuals.

Your Role

Working within a fast-paced and welcoming environment, you will be responsible for delivering exceptional customer service to both our internal and external customer base. Our strong culture and consistent track record of promoting from within ensure that you will have ample opportunities for growth and development. You are a highly motivated, professional, and energized individual who is able to develop value-added solutions to ensure our customers’ needs are exceeded. You must be able to build strong relationships and maximize customer loyalty by providing accurate and timely service. Using various computer applications, you will be responsible for analyzing, researching, and taking proactive initiative to respond to customer needs, questions, and requirements. Extensive involvement in day-to-day operations, as well as the ability to develop positive working relationships with other departments, will also be a key component of this position.

You Will Be Responsible For:

• Handle all inbound calls and represent Invesco in a professional manner.
• Establish and build rapport with customers by engaging in conversations that educate them on Invesco products and services.
• Apply internal policies, procedures, external legislation and regulations in accordance with stated guidelines.
• Evaluate research and facilitate the resolution of customer needs or account adjustments in a timely fashion.
• Accept full ownership and accountability for the resolution of customer needs from start to finish.
• Utilize different computer applications to access account information and reference materials.
• Update account specific transactions on customer accounts ensuring completeness and accuracy.
• Maintain a current understanding of required internal information as well as related market or industry news and events.
• Understand broader business issues and proactively seek opportunities to add value to our customers and distribution partners.
• Meet or exceed departmental quality standards and job related performance targets.
• Work closely with other departments and peers to ensure the successful delivery of corporate and operations goals and objectives.
• Successfully complete external and or internal industry related courses as required.
  
  

The Experience You Bring:

• Excellent working knowledge of PC applications such as MS word, MS outlook and web based technology
• A thorough understanding of customer service and contact center dynamics
• Financial service/mutual fund knowledge or experience a definite asset
• Excellent verbal and written communication skills
• Ability to work with minimal supervision
• The ability to handle multiple tasks and demands while maintaining our day to day service commitments to our customers.
• High school diploma or GED required.
• Post-secondary education an asset
  
  

Please note, this role provides a base salary of up to $40,000 CAD which is dependent upon the qualifications, skills and experience of the selected candidate. An appropriate salary will be determined upon the final selection process.

Full Time / Part Time

Full time

Worker Type

Employee

Job Exempt (Yes / No)

No

Workplace Model

At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office.

What’s in it for you?

Our people are at the very core of our success and we strive to provide employees with a competitive total rewards package which includes:

• Hybrid working environment
• RRSP Contributions
• Health & Wellness Benefits
• Work flexibility Programs
• Parental Leave Benefits
• Study Support
  
  

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The job holder may be required to perform other duties as deemed appropriate by their manager from time to time.

Invesco is committed to fair and accessible employment practices. If selected for an interview, we will work with you to ensure that your interview is accessible and accommodation is provided. Please contact us at [e-mail] or 1.800.874.6275 to let us know if you require accommodation for an interview due to a disability.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Investment Management and Financial Services

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