Client Services Officer

Saskatchewan Research Council; Saskatoon; Hybrid; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Generous time off

Retirement and savings options

Insured benefits

Professional development opportunities

Robust safety program

Outstanding team environment

Job summary

Saskatchewan Research Council (SRC) in Saskatoon, Saskatchewan, is seeking a Client Services Officer to support day-to-day sample receiving, data entry, and client inquiries to ensure accurate and timely testing services. The role focuses on intake coordination and delivering exceptional customer service.

You will log samples, maintain LIMS data, and coordinate shipping while maintaining high accuracy, clear communication, and teamwork under tight deadlines. This is an on-site role in Saskatoon.

Qualifications

• Minimum of one year of experience in customer service, administrative support, sample receiving, logistics, or a related role in a fast-paced environment.

Responsibilities

• Communicate with clients regarding analytical testing requirements.
• Accurate transcription of data.
• Log samples and required analysis into the lab information management system (LIMS).
• Coordinate the shipping of sampling supplies to clients based on their needs.

Skills

Customer service

Administrative support

Logistics

Data entry

Microsoft Office

Tools

Microsoft Office

Job description

With more than 400 employees, $83 million in annual revenue and nearly 80 years of RD&D experience, the Saskatchewan Research Council (SRC) is Canada’s second largest research and technology organization with 1,400 clients in 16 countries around the world. We help clients from across the world solve technology problems, make improvements, seize opportunities, maintain competitiveness, increase productivity, and develop new markets.

Our employees make a difference. We hire people who are passionate about their work because we are passionate about making a positive impact in our province and beyond. We recognize the important value of work-life balance and our employees enjoy generous time off. SRC also offers many other benefits such as flexible retirement and savings options, insured benefits, professional development opportunities, a robust safety program, and an outstanding team environment.

Overview

The Client Services Officer supports the day-to-day operations of the sample receiving area. This role is responsible for coordinating the receipt and shipment of samples, maintaining accurate data entry, and providing client support to ensure accurate and timely testing services. The Client Services Officer serves as the primary point of contact for sample intake and client inquiries, helping to ensure smooth laboratory operations and exceptional customer service.

Accountabilities

• Communicate with clients regarding analytical testing requirements.
• Accurate transcription of data.
• Log samples and required analysis into the lab information management system (LIMS).
• Coordinate the shipping of sampling supplies to clients based on their needs.

Qualifications

• Minimum of one year of experience in customer service, administrative support, sample receiving, logistics, or a related role in a fast-paced environment.
• Knowledge of laboratory operations, sample handling, or basic chemistry is considered an asset.
• Proficient in Microsoft Office applications and data management systems.

Skills

• Demonstrated ability to maintain a high level of accuracy and attention to detail in a fast-paced environment.
• Strong communication and interpersonal skills to deliver quality work in a team environment.
• Ability to multi-task and manage competing priorities in a fast-paced, deadline-driven environment.

The chosen candidate will also be required to provide an original Criminal Record Check that is satisfactory to SRC prior to the commencement of any employment duties. The Criminal Record Check must have been executed within the preceding 30 days of receipt.

This position is located in Saskatoon, Saskatchewan.

Deadline to apply is September 7, 2026.

As SRC strives to build a representative workforce, applications are encouraged from persons of Indigenous ancestry.