Client Services Officer

Saskatchewan Research Council (SRC); Saskatoon; On-site; CAD 42,000 - 52,000; Full time

Job summary

The Saskatchewan Research Council (SRC) is seeking a Client Services Officer to support the day-to-day operations of the sample receiving area in Saskatoon. You will coordinate receipt and shipment of samples, maintain data entry accuracy, and provide frontline client support to ensure timely testing services.

You will serve as the primary contact for sample intake and client inquiries, helping SRC deliver exceptional customer service, precise logistics, and smooth laboratory operations in a

Qualifications

• Minimum of one year of experience in customer service, administrative support, sample receiving, logistics, or a related role in a fast-paced environment.
• Knowledge of laboratory operations, sample handling, or basic chemistry is considered an asset.
• Proficient in Microsoft Office applications and data management systems.

Responsibilities

• Communicate with clients regarding analytical testing requirements.
• Accurate transcription of data.
• Log samples and required analysis into the lab information management system (LIMS).
• Coordinate the shipping of sampling supplies to clients based on their needs.
• Provide general administrative support services for clients.

Skills

Attention to detail

Communication

Multi-tasking

Data entry

Teamwork

Tools

Microsoft Office

Job description

Why SRC?

With more than 400 employees, $83 million in annual revenue and nearly 80 years of RD&D experience, the Saskatchewan Research Council (SRC) is Canada’s second largest research and technology organization with 1,400 clients in 16 countries around the world. We help clients from across the world solve technology problems, make improvements, seize opportunities, maintain competitiveness, increase productivity, and develop new markets.

Our employees make a difference. We hire people who are passionate about their work because we are passionate about making a positive impact in our province and beyond. We recognize the important value of work-life balance and our employees enjoy generous time off.

SRC also offers many other benefits such as

• flexible retirement and savings options
• insured benefits
• professional development opportunities
• a robust safety program
• an outstanding team environment

Overview

The Client Services Officer supports the day-to-day operations of the sample receiving area. This role is responsible for coordinating the receipt and shipment of samples, maintaining accurate data entry, and providing client support to ensure accurate and timely testing services. The Client Services Officer serves as the primary point of contact for sample intake and client inquiries, helping to ensure smooth laboratory operations and exceptional customer service.

Accountabilities

• Communicate with clients regarding analytical testing requirements.
• Accurate transcription of data.
• Log samples and required analysis into the lab information management system (LIMS).
• Coordinate the shipping of sampling supplies to clients based on their needs.
• Provide general administrative support services for clients.

Qualifications

• Minimum of one year of experience in customer service, administrative support, sample receiving, logistics, or a related role in a fast-paced environment.
• Knowledge of laboratory operations, sample handling, or basic chemistry is considered an asset.
• Proficient in Microsoft Office applications and data management systems.

Skills

• Demonstrated ability to maintain a high level of accuracy and attention to detail in a fast-paced environment.
• Strong communication and interpersonal skills to deliver quality work in a team environment.
• Ability to multi-task and manage competing priorities in a fast-paced, deadline-driven environment.

The chosen candidate will also be required to provide an original Criminal Record Check that is satisfactory to SRC prior to the commencement of any employment duties. The Criminal Record Check must have been executed within the preceding 30 days of receipt.

This position is located in Saskatoon, Saskatchewan.

Deadline to apply is September 7, 2026.

As SRC strives to build a representative workforce, applications are encouraged from persons of Indigenous ancestry.