Client Services Coordinator, PT (Evening/Weekend)

Spectrum Health Care; Markham; Hybrid; CAD 26,000 - 28,000; Part time

Job summary

Spectrum Health Care is seeking a Part-Time Client Services Coordinator for our Markham office to cover evening and weekend shifts. This on-site role supports scheduling of PSW and Nurse services and serves as a liaison among patients, clients and clinical staff.

Requires at least 2 years in an office setting, ability to work weekends, and excellent English communication. Medical Office Admin diploma or equivalent preferred; Mandarin/Cantonese a plus.

Qualifications

• Experience delivering exemplary client service in a healthcare or service setting.
• Strong written and verbal English communication skills.
• Ability to handle a high volume of calls while maintaining quality service.

Responsibilities

• Collaborates with community PSW and Nurses to coordinate scheduling.
• Liaises with clients, staff, and community partners.
• Acts as a problem solver for clients and responds to inquiries from LHIN and employees.
• Reports client and staff concerns to Home Support Supervisor.
• Liaises with funder representatives regarding client care.
• Collects and enters all pertinent client data into the computer system.
• Provides schedules and supports the PSW and Nurse program.

Skills

Customer service

Communication

Multitasking

Education

Medical Office Admin Diploma or equivalent

Tools

Word

Outlook

Job description

• Part-time
• Compensation: CAD 19 - CAD 20 - hourly

Company Description

We are hiringPart TimeClient Services Coordinators to work at ourMarkhamoffice for evening and weekend shifts. As aClient Services Coordinatoryou will provide exemplary client service and support and act as a liaison between patients, clients and clinical staff. This role is 100% on site in our Markham office.

• Mandatory two weekdays - shift timings 2:00 PM to 10:00 PM
• Weekends - availability anytime between 7:00 AM and 10:00 PM

Our people are the cornerstone of our business. By joining Spectrum Health Care you will be part of one of Canada's Best Managed companies and a committed member of a team of highly skilled healthcare professionals.

If you are passionate about caring for people, responsive to the needs of others, dedicated to providing quality care, and looking for a rewarding career in health care with a leading home health care provider,

Job Description

• Works collaboratively with community PSW and Nurses, and assists with the scheduling and coordination of PSW and Nurse services
• Liaises with clients, staff, and community partners
• Acts as a problem solver for clients and responds to inquiries from LHIN and employees
• Reports client and staff concerns to Home Support Supervisor
• Liaises with the funder representatives regarding client care
• Collects and enters all pertinent client data into computer system
• Provides lists, schedules, and performs other administrative duties to support the personal support worker and Nurse program

Qualifications

• Minimum of 2 years working in an office setting
• Must be able to work weekends on rotation
• Ability to handle a high volume of calls while delivering exceptional customer service (healthcare industry experience an asset)
• Medical Office Admin Diploma or equivalent
• Excellent English written and verbal communication skills (Additional language skills considered an asset) (Fluency in Mandarin/Cantonese is an asset)
• Proficient in Word, Outlook and ability to learn proprietary software

Additional Information

This position is a current vacancy

Spectrum Health Care is thrilled to be named one of Canada's Best Managed Companies. This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. Click here to learn more about this esteemed honour.

We thank all applicants, however, only those individuals selected for interviews will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process.

If you require accommodation because of disability through the recruitment process, please contact Human Resources at ([emailprotected] ) for assistance.

Spectrum Health Care is committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve and we know a diverse workforce is key to the growth and success of our organization.

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