Client Services Coordinator - Homeward Bound Oakdale

YWCA Prince Albert Inc.; Prince Albert; On-site; CAD 58,000 - 60,000; Full time

Benefits offered by this job

4 Weeks Paid vacation annually

Paid sick time

Benefit packages

5% matching pension

Professional development opportunities

Job summary

YWCA Prince Albert Inc. in Prince Albert, SK is seeking a Client Services Coordinator to enhance administrative efficiency within the Homeward Bound Oakdale Program.

The role acts as the primary liaison between management, coordinators, and clients, ensuring timely information flow and access to services. Responsibilities span program support, administrative tasks, and direct client services, with duties including data entry, meeting coordination, and coordinating with partner agencies.

Qualifications

• Experience in human services, supported housing, or with persons with disabilities/addictions.
• Knowledge of community resources, supports and other agencies.
• Ability to work independently and as part of a team.
• Strong organizational, administrative, and time management abilities.
• Must pass YWCA Security Clearance with a successful vulnerable sector and criminal background check.
• Must be able to work flexible hours when needed.

Responsibilities

• Oversee day-to-day duties of transportation support workers; delegating and ensuring client responsibilities are met.
• Be part of an on-call rotation for Homeward Bound Oakdale.
• Meeting minute taking for Homeward Bound Oakdale; Mail distribution.
• Entering appointments and client commitments on Outlook Calendar; Data entry Master Client List and intake database.
• Administration of HIFIS; Act as liaison for HWB Oakdale with administrative coordinator.

Skills

Communication

Organization

Time management

Independence

Teamwork

Flexibility

Security clearance

Tools

Outlook

HIFIS

Job description

Type

Full-Time, Permanent (37.5 Hours per week)

Location

1101 Branion Drive, Prince Albert, SK

Responsibilities

The Client Services Coordinator will identify opportunities and solutions to improve the administrative efficiency of Homeward Bound Oakdale Program in a confidential, professional environment. Liaise between Homeward Bound Management and coordinators to ensure information is relayed in a smooth, accurate and timely manner. Point of contact for clients entering the program and connecting to services.

Qualifications

• Experience in human services, supported housing, or with persons with disabilities/addictions;
• Knowledge of community resources, supports and other agencies;
• Ability to work independently and as part of a team;
• Strong organizational, administrative, and time management abilities;
• Must be able to work flexible hours when needed;
• Must pass YWCA Security Clearance with a successful vulnerable sector and criminal background check;

Renumeration

$57,942.00

YWCA Additional Benefits

• 4 Weeks Paid vacation annually;
• Paid sick time;
• Benefit packages;
• 5% matching pension;
• Professional development opportunities;

DUTIES AND RESPONSIBILITIES

Program Specific Support

• Oversee day-to-day duties of transportation support workers; delegating and ensuring client responsibilities are met.
• Be a part of an on-call rotation for Homeward Bound Oakdale;
• Meeting minute taking for Homeward Bound Oakdale;
• Mail distribution for Homeward Bound Oakdale;
• Entering appointments and client commitments on Outlook Calendar;
• Data entry Master Client List, Administration of client numbers, intake database;
• Administration of HIFIS;

Administrative Support

• Act as a liaison for HWB Oakdale with administrative coordinator. Assist admin in their absence;
• Ensure all expense sheets are handed into admin in a timely manner;
• Track moves to ensure that admin coordinator can allocate balances of Sask. Power, Energy, and Water bills each month for finance invoicing and billing;
• Assume role of supervisor in their absence; providing day to day leadership to employees within their program;
• Support Homeward Bound Windsor in the absence of their Client Services Coordinator;
• Support employees with systems in the absence of supervisor;
• Activate and oversee all client and staff fobs for Homeward Bound Oakdale.;

Client Services

• Point of contact for Homeward Bound Oakdale Client Services related phone calls from Monday to Friday 8am to 4pm;
• Liaison to Homecare, Mental Health, Addictions, and other partner agencies, including booking appointments for clients, documenting pertinent information;
• Ensure all client files have up to date documents;
• Collaborate with supervisor to schedule intakes, assess with accuracy to house the most in need, and collection of data and adding data to HIFIS;
• Ensure all new client forms are completed at the time of intake, as well as distribution of information to staff of new moves/clients.
• Orientation of rules and regulations, medication admin, arranging keys to apartment, HB phone number for emergencies, expectations, rights, responsibilities, appointment expectations;
• Client File Management including updating, file storage, access, and confidentiality;
• Delegate support workers to ensure completion of client identification cards;
• Attend case management meetings when requested for coordinated access;
• Meet bi-weekly with other Client Services Coordinators and Intake Panel to ensure consistency within programs and meet monthly with management

Basic Duties

• Demonstrate leadership in all areas;
• Maintain written and computerized records, compile reports and complete other program documents (including case notes, statistics, letters, etc.);
• Uphold and maintain policies and procedures for all Homeward Bound programs;
• Connection with clients to relevant community services;
• Ensure critical incidents are properly documented and reported to manager;
• Follow safety and security policies at all times;
• Other duties and responsibilities as deemed necessary by management, to ensure the effective operation of Homeward Bound Oakdale;
• Daily coordination with Supervisor and liaison for information sharing with staff members;