Client Services Coordinator

LifeLabs; Vaughan; On-site; CAD 40,000 - 55,000; Full time

Job summary

LifeLabs is seeking a Client Services Coordinator to provide administrative support to the Client Services leadership team. This role involves ensuring efficient operations at Patient Service Centers, conducting audits, onboarding new hires, and maintaining compliance. The ideal candidate will have a High School Diploma and relevant experience, along with strong organizational and customer relation skills.

Benefits

Comprehensive benefits (health, dental, life insurance)

Retirement Savings Plan

Vacation and Wellness Days

Wellness and Giving Programs

Professional development, memberships, and discounts

Qualifications

• At least 1 year of recent related experience, preferably in a medical laboratory setting.

Responsibilities

• Preparing Operations review audits and conducting Operations Reviews.
• Onboarding new hires and providing compliance training.
• Maintaining training matrix and coordinating EHS audits.

Skills

Customer Relation Skills

Organization

Education

High School Diploma

Job description

Job Description

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor, and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. Over 112 million laboratory tests pass through LifeLabs’ laboratories annually, with a team of more than 6,000 professionals dedicated to providing high-quality testing and results that Canadians trust.

At LifeLabs, we recognize that behind every lab requisition, sample, or technological investment is an individual and their family relying on us. You can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our commitment to core values of caring, agility, teamwork, and a customer-centered approach. We prioritize diversity, equity, and inclusion (DEI) to better serve our workforce and communities, fostering an environment where everyone can be their authentic selves.

These values guide our actions daily and define our team culture.

Reports to: Manager, Client Services

Shift: Full Time

Schedule: Varying

Additional Notes: Successful candidate must have a valid driver’s license and own vehicle. Willingness to drive throughout regions of Woodbridge, Bradford, Thornhill, Richmond Hill, Markham, North York.

Number of positions: 1

Start Date: ASAP

Purpose of the Role

The Client Services Coordinator provides administrative support to the Client Services leadership team, specifically to Supervisors, to ensure the Patient Service Centers operate efficiently.

Your responsibilities will include:

• Preparing Operations review audits (PWT playbook/RCIP/customer service).
• Conducting Operations Reviews and supporting related processes.
• Performing routine NCE investigations and follow-up.
• Reviewing and signing off on Quality checklists/logs.
• Preparing competency assessments and accuracy audits, documenting employee observations.
• Conducting general audits for first aid, EHS, quality, and others as required.
• Performing weekly simple NCE investigations; escalating complex cases to supervisors.
• Preparing for annual internal quality assessments (DAP/IQMH).
• Ensuring Quality Maintenance review and sign-off.
• Preparing new hire documentation as needed.
• Preparing controlled documents for audits.
• Handling minor work orders, Hamster orders, and monitoring Kanban materials.
• Maintaining annual Building Inspection records.
• Attending weekly Tier-2 meetings.
• Onboarding new hires and providing compliance training; ensuring SOP compliance and sign-off.
• Revising SOP training for new processes and procedures.
• Assigning Medialab/MY DEV and maintaining records.
• Maintaining training matrix.
• Coordinating EHS audits, FIT testing, and TDG.
• Performing other related duties as assigned.

What you bring to the role:

• High School Diploma or equivalent.
• At least 1 year of recent related experience, preferably in a medical laboratory setting.
• Ability to work independently and collaboratively.
• Positive customer relation skills.
• Highly organized.

LifeLabs offers competitive compensation based on role, skills, effort, and responsibility, regardless of gender, race, ethnicity, beliefs, age, or personal characteristics. Our pay programs are transparent and regularly communicated.

We also provide resources, opportunities, and a supportive environment for our team members to thrive, including:

• Comprehensive benefits (health, dental, life insurance).
• Retirement Savings Plan.
• Vacation and Wellness Days.
• Wellness and Giving Programs.
• Professional development, memberships, and discounts.

In accordance with applicable Accessibility Acts and our Accessibility Policy, accommodations are available upon request during all recruitment stages. For inquiries or accommodations, contact your recruiter or email [e-mail].

Vaccinations are encouraged; some positions may require vaccination or immunization screening as mandated by law or employer policies. Please inquire if this applies to this role.

Ready to empower healthier Canadians? Apply today!