Housing Services Coordinator (2025-262-HHS)

Flippa.com; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their Housing Operations team. This role is crucial in supporting vulnerable populations, helping them secure and maintain housing while fostering community engagement. You'll be involved in property management, tenant relations, and community development programming. With a focus on social services, you will work collaboratively to address tenant needs and facilitate problem resolution. If you are passionate about making a difference in the lives of those facing housing challenges, this opportunity is perfect for you.

Qualifications

• 2+ years of experience supporting individuals with street involvement.
• Knowledge of the Residential Tenancies Act and related legislation.

Responsibilities

• Administer RGI for tenants and manage intake processes.
• Educate tenants on maintenance responsibilities and coordinate with services.

Skills

Crisis Response

Conflict Resolution

Community Engagement

Analytical Skills

Communication Skills

Education

Bachelor’s Degree in Social Services

Job description

Employment Type: Contract Hourly (Ends Sep 30, 2025), Bargaining Unit (1 Vacancy)

Work Hours: 35 hours/week, Monday to Friday, 8:30AM - 4:30PM

Work Setting: Onsite at 650 Queen St E, Toronto, Ontario

Salary: G: $30.33/hr

Application Deadline: May 5, 2025, by 11:59 pm

Program Overview – Housing Operations East - Housing & Homelessness Services

The Housing & Homelessness Services Unit’s primary goal is to help street-involved people and/or those with low income find and maintain appropriate housing, working within an eviction prevention model. This work aligns with WoodGreen’s commitment to community building, development, anti-discrimination, and harm reduction.

What You Will Do

Property Management Responsibilities:

• Administer RGI for tenants, including income reviews, notifications, and calculations.
• Manage intake processes, background checks, generate leases, and conduct orientation.
• Collect rent, manage payment schedules, follow up on arrears, and issue LTB notices.
• Coordinate with building services to maintain units and facilities.
• Educate tenants on maintenance responsibilities per tenancy agreements.

Housing Administration & Tenant Relations Responsibilities:

• Assess tenant needs, address issues, and facilitate problem resolution.
• Encourage tenant engagement and participation in building management.
• Provide information on tenants' rights and responsibilities.
• Support community standards development, conflict resolution, and grievance mediation.
• Offer support and referrals for tenants managing personal or interpersonal issues.
• Intervene in crises and mediate disputes related to tenancy.
• Address security and barriers to maintaining tenancy.
• Support tenants in housing retention through follow-ups and support coordination.
• Communicate tenant needs to management and liaise with external agencies.

Community Development Programming:

• Develop programs to foster community, social interaction, and empowerment.
• Assess social and recreational needs of tenants.
• Collaborate with team members to plan and deliver programs.

What You Bring to the Team

• Bachelor’s Degree in Social Services or a related field.
• At least 2 years of experience supporting individuals with street involvement or low income.
• Knowledge of the Residential Tenancies Act, Housing Services Act, Ontario Human Rights Code, and Accessibility for Ontarians with Disabilities Act.
• Experience in property management, lease administration, rent collection, and unit turnover.
• Experience with group facilitation and understanding group dynamics.

What Will Set You Apart

• Experience working with women who have experienced violence, addiction, or homelessness.
• Knowledge of issues faced by newcomers to Canada.
• Familiarity with client-centered, feminist, and anti-oppressive frameworks.
• Skills in conflict resolution, crisis response, de-escalation, advocacy, and negotiation.
• Knowledge of community resources supporting low-income, mental health, addiction, or trauma-affected individuals.
• Cultural competency and effective communication with diverse backgrounds.
• Ability to work independently and collaboratively, with strong organizational skills.
• Excellent assessment, analytical, problem-solving, and communication skills.

Additional Information

WoodGreen is an equal opportunity employer committed to an inclusive, barrier-free work environment. Please inform our People & Culture team at [e-mail] of any accommodation needs during the recruitment process. All information regarding accommodations will be kept confidential.

Questions for applicants:

• Are you currently employed by WoodGreen?
• Are you legally eligible to work in Canada?
• Do you have a Bachelor’s Degree or diploma in Social Services or a related field?
• How many years of experience do you have supporting individuals with street involvement or low income?
• Do you understand the Residential Tenancies Act, Housing Services Act, Ontario Human Rights Code, and Accessibility for Ontarians with Disabilities Act?
• Do you have property management experience including lease administration, rent collection, and unit turnover?
• Do you have experience with group facilitation and understanding of group dynamics?