Housing Services Coordinator (2025-262-HHS)

WoodGreen Community Services; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their Housing & Homelessness Services Unit. This role focuses on assisting individuals facing housing challenges, ensuring they receive the support they need to maintain stable living conditions. The position involves a mix of property management, tenant relations, and community development programming. The ideal candidate will possess a Bachelor's degree in Social Services and have experience working with low-income populations. If you're passionate about making a difference in the community and have the skills to support vulnerable individuals, this opportunity is perfect for you.

Qualifications

• 2+ years experience supporting low-income individuals.
• Knowledge of Residential Tenancies Act and Accessibility for Ontarians.

Responsibilities

• Administer RGI for tenants and manage intake processes.
• Conduct assessments and facilitate problem resolution.
• Develop programs to foster community engagement.

Skills

Crisis Intervention

Conflict Resolution

Analytical Skills

Communication Skills

Education

Bachelor's Degree in Social Services

Job description

Employment Type: Contract Hourly (Ends Sep 30, 2025), Bargaining Unit (1 Vacancy)

Work Hours: 35 hours/week, Monday to Friday: 8:30 AM - 4:30 PM

Work Setting: Onsite at 650 Queen St E, Toronto, Ontario
Salary: $30.33/hr

Application Deadline: May 5, 2025, by 11:59 pm

Program Overview – Housing Operations East - Housing & Homelessness Services

The Housing & Homelessness Services Unit’s primary goal is to assist street-involved individuals and/or those with low income to find and maintain suitable housing, within an eviction prevention framework. This work aligns with WoodGreen’s commitment to community building, anti-discrimination, and harm reduction.

Responsibilities

Property Management Responsibilities:

• Administer RGI for all tenants, including annual income reviews, notifications, and calculations.
• Manage intake processes: background checks, lease generation, and tenant orientation.
• Collect rent, establish payment schedules, manage arrears, and follow up on LTB Notices.
• Coordinate with building services to maintain units and facilities.
• Educate tenants on maintenance responsibilities and tenant agreements.

Housing Administration & Tenant Relations Responsibilities:

• Conduct assessments, identify issues, and facilitate problem resolution within the housing community.
• Encourage tenant engagement in building management and community participation.
• Provide information on tenants’ rights and responsibilities.
• Support development of community standards, mediate conflicts, and address grievances.
• Offer support and referrals for tenants managing personal or interpersonal challenges.
• Intervene in crises and mediate disputes related to tenancy.
• Address security concerns and barriers to maintaining tenancy.
• Support tenants to sustain housing through follow-up, case conferences, and liaising with support services.
• Monitor tenant needs and communicate with the Manager.
• Act as a service broker and link tenants with relevant agencies.

Community Development Programming:

• Develop programs to foster community engagement, social interaction, and inclusivity.
• Assess social and recreational needs of tenants.
• Collaborate with team members to plan and implement community initiatives.

Qualifications

• Bachelor’s Degree in Social Services or a related field.
• Minimum of 2 years’ experience in supporting individuals with street involvement or low income.
• Knowledge of Residential Tenancies Act, Housing Services Act, Ontario Human Rights Code, and Accessibility for Ontarians with Disabilities Act.
• Experience in property management, including lease administration, rent collection, and unit turnover.
• Experience facilitating groups and understanding group dynamics.

Preferred Skills

• Experience working with women affected by violence, addictions, or homelessness.
• Understanding of issues faced by newcomers to Canada.
• Knowledge of client-centered, feminist, and anti-oppressive frameworks.
• Skills in conflict resolution, crisis intervention, de-escalation, advocacy, and negotiation.
• Familiarity with community resources supporting low-income and trauma-affected individuals.
• Cultural competency and effective communication with diverse backgrounds.
• Ability to work independently and collaboratively, prioritize tasks, and organize effectively.
• Strong assessment, analytical, problem-solving, and communication skills.

WoodGreen is an equal opportunity employer committed to inclusivity and accessibility. Please inform our People & Culture team at [e-mail] of any accommodation needs during the application process. All information regarding accommodations will be kept confidential.