Client Services Coordinator

Lifelabs LP; Richmond Hill; On-site; CAD 40,000 - 55,000; Full time

Job summary

LifeLabs is seeking a Client Services Coordinator in Richmond Hill. In this full-time role, you will provide administrative support to ensure efficient operations at our Patient Service Centers. Applicants should have a high school diploma and at least one year of experience, preferably in a medical laboratory setting.

Benefits

Employee Group Benefits

Retirement Savings Plan

Vacation and Wellness Days

Professional development reimbursement

Mental health and wellness programs

Qualifications

• 1-year previous experience preferably in a medical laboratory position.
• Ability to relate positively to customers.
• Ability to work independently and as part of a team.

Responsibilities

• Provide administrative support to Client Services leadership team.
• Conduct routine investigations and prepares audits.
• Ensure compliance and training for new hires.

Skills

Organization

Teamwork

Customer Relations

Education

High School Diploma or equivalent

Job description

Job Description

For over 50 years, LifeLabs has beenCanada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operatingCanada'sfirst commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online.More than112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

Reports to: Manager, Client Services

Shift: Full Time
Schedule: Varying
Additional Notes: S uccessful candidate must have valid drivers license and own vehicle. Must be willing to drive throughout regions of Woodbridge, Bradford, Thornhill, Richmond Hill, Markham, North York.
Number of positions: 1
Start Date: ASAP

Purpose of the Role

The Client Services Coordinator provides administrative support to a Client Services leadership team, specifically to the Supervisors, to ensure the Patient Service Centers run efficiently.

Your responsibilities will include:

• Prepares Operations review audits (PWT playbook/RCIP/customer service).
• Conducts Ops Reviews and supports related processes.
• Conducts routine NCE investigations and follow-up.
• Reviews and signs off on Quality checklists/logs
• Prepares competency assessments and accuracy audits, documents employee direct observations.
• Conducts general audits for first aid, EHS, quality, others as required.
• Conducts weekly simple NCE investigations; escalates more complex cases to local supervisor.
• Prepares for annual internal quality assessments (DAP/ IQMH)
• Ensures Quality Maintenance review and sign-off.
• Prepares new hire documentation, as needed.
• Prepares controlled documents for audits.
• Prepares minor work orders, Hamster orders and monitors Kanban materials.
• Maintain annual Building Inspections records
• Attends weekly Tier-2 meetings.
• Provides appropriate onboarding for new hires and compliance training; ensures compliance and sign-off of SOP’s.
• Revises SOP’s training (new processes and procedures) as required.
• Assigns Medialab/ MY DEV and maintains records
• Maintain training matrix
• Coordinates EHS audits, FIT testing, and TDG.
• Performs other related duties.

What you bring to the role:

• High School Diploma or equivalent.
• 1-year previous recent related experience, preferably working in a medical laboratory position
• Ability to work independently and as part of a team.
• Ability to relate positively to customers.
• Highly organized.

LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs’ Accessibility Policy , and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email [e-mail] .

Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!