Client Services Coordinator

Facility Plus; Mississauga; On-site; CAD 42,000 - 65,000; Full time

Job summary

Facility Plus is seeking a Client Services Coordinator to support our North America operations. The role blends on-site and in-office duties, focusing on client engagement, quotes, and ensuring facility quality.

You will coordinate projects, perform site visits, and handle lead follow-ups while delivering exceptional service across multiple locations. Fluency in English is essential, with French or Spanish a plus.

Qualifications

• Post-secondary education or equivalent experience required.
• Proven track record in a client-facing service role.
• Regular use of Excel, CRM/database systems and technology.

Responsibilities

• Office administration: creating client quotes and following up on emails in office.
• Visit client locations to conduct walk-throughs, build relationships, and inspect facilities.

Skills

Customer service

Project coordination

Organizational skills

Communication

Education

Post-secondary education or equivalent experience

Tools

Excel

CRM/database systems

Microsoft Office

Job description

Join Facility Plus as aClient Services Coordinator – Where Service Meets Excellence!

Are you ready to advance your skills in a dynamic, customer-focused role? Facility Plus, a family-owned and operated company since 1987 is seeking a Client Services Coordinator to help us maintain our industry-leading reputation for excellence in facility maintenance across North America.

We’re more than just a maintenance company – we’re a partner to our clients, ensuring their facilities are clean, safe, and running at their full potential. With our “Just Ask Us!” approach, we provide a near-limitless suite of services tailored to meet every business's unique needs.

Your role as Client Services Coordinator This exciting position combines on-site and in-office responsibilities, ideal for someone who thrives on variety and values meaningful client interactions. Your role will involve:

• Office Administration: creating client quotes and following up on emails / inquiries while in office
• Customer Site Engagement: Visit client locations to conduct walk-throughs, build relationships, and inspect facilities to ensure quality and satisfaction.
• Project Oversight: Be present during work completion to ensure excellence, address any issues, and maintain high standards.
• In-Person Sales Calls: Represent Facility Plus to new and existing clients, identifying their needs and offering tailored solutions.
• Lead Follow-Ups: Meet with new leads in person to assess requirements and showcase our solutions.
• Customer Service & Problem Solving: Act as the face of Facility Plus, ensuring our clients feel supported, valued, and confident in our services.

What We’re Looking For

We’re seeking someone who brings energy, professionalism, and a commitment to excellence. The ideal candidate will have:

• Direct Experience and Education: Post-secondary education or equivalent experience.Aproven track recordin a client-facing service role that requires regular use of Excel, CRM/database systems and technology.
• Project Coordination Expertise: Experience managing projects or similar responsibilities is an asset.
• Technical Proficiency:Strong working experience with Microsoft Office, including Excel, and the ability to confidently organize, track, and analyze information using spreadsheets. Demonstrated experience working within CRM systems, databases and other business software, with the ability to quickly learn and navigate new technology.
• Travel Flexibility: A willingness and ability to travel to client sites.
• A demonstrated track record of progressively taking on responsibility and establishing meaningful tenure within previous roles.

What Sets You Apart

• Customer-Centric Mindset: You’re approachable, passionate, and dedicated to exceptional service.
• Organizational Excellence: You excel at managing your time, meeting tight deadlines, and juggling priorities.
• Detail-Oriented Problem Solver: Your proactive approach and sharp attention to detail make you a trusted resource for both clients and colleagues.
• Superior Communication Skills: Fluent in English (bonus if you also speak French or Spanish), you excel at coordinating across multiple locations and teams.

Why Facility Plus?

• Competitive Salary, negotiable based on experience and skills.
• Supportive Environment: As a family-owned company, we recognize and reward dedication.
• Community Focus: We proudly give back to the community – check out our initiatives on YouTube!
• Dynamic Work Culture: Join a fast-paced, collaborative, and rewarding environment. We value your hard work and offer professional development opportunities.
• This is an in-office role.

Step into a role that allows you to make a real difference for clients while growing your career. Join a team where innovation meets dedication, and every day is an opportunity to excel. This is an in-office role.

Facility Plus – From floor to ceiling and everything in between, we’re here to help – Just Ask Us!