Client Services Clerk

Autism Services; Saskatoon; On-site; CAD 40,000 - 50,000; Full time

Job summary

YWCA Saskatoon is seeking an Administrative Assistant to join the Employment & Learning Centre team. The role provides complex and detailed administrative support, managing calendars, client data, and program records with accuracy and confidentiality.

You will schedule appointments, assist staff, handle correspondence, and contribute to marketing efforts while delivering excellent customer service in a fast-paced environment.

Qualifications

• Excellent communication, computer, and organizational skills.
• A diploma or certificate in administration, office or business-related field is preferred.

Responsibilities

• Schedule and manage client appointments, training classes, interviews, and meetings.
• Provide administrative support to program staff and management.
• Enter client data into the database from information collected via phone, email, or in person.
• Track information and program statistics for reporting and evaluation with a high level of accuracy and confidentiality.
• Create forms and spreadsheets to track information, participant feedback, and data for reporting purposes.
• Ensure consistent high-quality in-service delivery, processes, and resources.
• Provide administrative support such as document creation, file management, scanning, and photocopying.
• Collaborate on marketing initiatives and work in a team environment to support Employment & Learning Centre programs.

Skills

Customer service

Communication

Organization

Computer skills

Education

Diploma or certificate in administration, office or business-related field

Job description

Position Summary

The Administrative Assistant plays an important role as part of the Employment & Learning Centre team. They are responsible for complex and detailed administrative support. Along with the ability to maintain a positive attitude through change and multiple priorities, the Administrative Assistant has excellent communication, computer, and organizational skills. This is an in-scope position

Major Responsibilities

Administrative Duties

• Model exemplary customer service while creating a welcoming environment;
• Understand YWCA Saskatoon and Employment & Learning Centre program offerings, share information, and make appropriate referrals;
• Schedule and manage client appointments, training classes, interviews, and meetings;
• Provide administrative support to program staff and management.

Records and Reporting

• Enter client data into the database from information collected via phone, email, or in person;
• Track information and program statistics for reporting and evaluation with a high level of accuracy and confidentiality;
• Create forms and spreadsheets to track information, participant feedback, and data for reporting purposes.

Office Support

• Ensure consistent high-quality in-service delivery, processes, and resources;
• Provide administrative support such as document creation, file management, scanning, and photocopying;
• Collaborate on marketing initiatives and work in a team environment to support Employment & Learning Centre programs.

Qualifications

• Diploma or certificate in administration, office or business-related field
• A minimum of 2 years of relevant experience in an administrative assistant role or a comparable position that involves client services and reception duties.