Client Services Clerk

University of Guelph; Guelph; On-site; CAD 42,000 - 62,000; Full time

Job summary

The University of Guelph, located in Guelph, Ontario, is seeking a Veterinary Office Administrator to join the Health Sciences Centre team. The role provides reception duties, client billing, and support for clinicians and students across multiple hospital areas.

Minimum education is a one-year Veterinary Office Administration or Medical Office Administration program with one year of related experience; strong computer skills and medical terminology are required.

Qualifications

• Completion of a one-year Veterinary Office Administration or Medical Office Administration program plus one year of related experience.
• Working knowledge of medical terminology.
• Demonstrated computer skills.
• Experience handling payments and cash.
• Excellent interpersonal and organizational skills; able to work in a hectic environment.
• Able to work independently and as part of a team.
• Flexible scheduling; shifts may include evenings and weekends.

Responsibilities

• Provide a warm welcome to clients and visitors via phone, email, and at reception areas.
• Support clinicians, staff, and students with patient admissions, discharges, transfers, and follow-up inquiries.
• Answer billing inquiries from clients and others, maintaining professionalism.
• Input charges into invoices and audit invoices for accuracy.
• Cross-trained to work in multiple client service areas within Health Sciences Centre.
• May work in technical and non-technical areas as required by operations.

Skills

Veterinary Office Admin

Medical Office Admin

Medical terminology

Computer skills

Payments and cash handling

Interpersonal skills

Organizational skills

Teamwork

Flexible scheduling

Education

One-year Vet Office Admin or Medical Office Admin program

One year related experience

Tools

N/A

Job description

Location: Guelph, ON, CA, N1G 2W1

Primary Category Page: Staff and Management

Division: Health Sciences Centre

Requisition ID: 2903

Department: Hospital Operations

Position covered by the Collective Agreement with USW Local 4120

Temporary full-time from 09/21/2026 to 05/31/2027

Temporary Absence of the Regular Incumbent

General Purpose

The position is responsible for providing exceptional service to the clients of the Ontario Veterinary College Health Sciences Centre and is an integral part of the OVC HSC veterinary care team.

Duties And Responsibilities

• Providing a warm welcome to clients and visitors via phone, email and at reception areas.
• Support clinicians, support staff, and students with patient/client admissions, discharges, transfers, and any follow-up inquiries.
• Answer billing inquiries from clients, referral clinics, Revenue Control, and the general public via phone and in person, maintaining professionalism at all times.
• Input charges into invoices as required and review and audit invoices to ensure charges are applied correctly.
• Cross trained to work in multiple client service areas of the Health Sciences Centre which include but are not limited to: Companion Animal Hospital, Large Animal Hospital and Animal Cancer Centre.
• May be required to work in technical and non-technical areas within the hospital and, the incumbent will be assigned to work in a variety of service areas based on operational requirements.

Requirements

• Successful completion of a one (1) year Veterinary Office Administration or Medical Office Administration program plus one (1) year of related experience, or an equivalent combination of education and experience obtained in a veterinary/medical environment.
• Working knowledge of medical terminology.
• Demonstrated computer skills.
• Experience in handling payments and cash.
• Excellent interpersonal skills, organizational skills, client service skills, and the ability to work in a hectic environment are required.
• Must be able to work independently and as part of a team.
• Flexibility in scheduling availability is required.
• The incumbent will be required to work a variety of shifts including evenings and weekends.

The successful applicant will be required to provide proof of rabies titre demonstrating protective immunity following vaccination.

Employee Type: Regular

Position Number: 10621017

Classification: USW, Local 4120 Salary: Band 3

USW Local 4120 Wage Grid

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date: 09/04/2026

Closing Date: 09/11/2026