Client Services & Admin Specialist

TechAlliance of Southwestern Ontario, London Economic Development Corporation; Toronto; On-site; CAD 46,000 - 68,000; Full time

Benefits offered by this job

Career Development

Health & Wellness

Time Off

Financial Security

Rewards & Recognition

Community

Job summary

Canada Life in Toronto, ON is seeking a Service Support Associate to provide in-house service and administrative support to our client service team. You will focus on customer service, communication, and Microsoft Office skills while handling plan administrators and advisors in processing and maintaining employee benefits.

Responsibilities include acting as liaison between clients and head office, handling routine changes, processing client plan changes, and preparing submissions, proposals and

Qualifications

• Excellent verbal and written communication skills.
• Proficiency with Microsoft Word, Excel, PowerPoint and Outlook.
• Strong organizational and time management abilities.

Responsibilities

• Act as liaison between clients and head office departments.
• Handle routine client changes, administrative and claim inquiries.
• Process client plan changes.
• Order employee booklets, contracts, enrollment forms, ID cards, etc.
• Prepare submissions, proposals and presentation materials for new business and renewals.
• Assist sales with quotes, renewals and amendments.
• Perform word processing of client correspondence and guides.
• Create client and advisor reporting.
• Provide additional administrative support to enhance the client experience.
• Back up other team positions as required.

Skills

Communication skills

Microsoft Office

Word processing

Excel

PowerPoint

Outlook

Time management

Independent / team work

Problem-solving

Tools

Word

Excel

PowerPoint

Outlook

Job description

Canada Life in Toronto, ON is seeking a Service Support Associate to provide in-house service and administrative support to our client service team. You will focus on customer service, communication, and Microsoft Office skills while handling plan administrators and advisors in processing and maintaining employee benefits.

Responsibilities include acting as liaison between clients and head office, handling routine changes, processing client plan changes, and preparing submissions, proposals and