Administration Service Specialist - 6-month Contract

Canada Life; London; Hybrid; CAD 37,000 - 50,000; Full time

Benefits offered by this job

Hybrid work model

Education reimbursement up to CAD 2,0

Health and dental benefits

Mental health benefit

Volunteer day

Job summary

Canada Life, based in Toronto, is seeking an Administration Service Specialist to support the Underwriting Team. The role focuses on processing documents, data entry, and coordinating communications within a hybrid office environment.

Ideal candidates have strong organizational skills, attention to detail, and experience with MS Office and SharePoint. The position offers a base salary with hybrid work two days in office weekly and opportunities for growth within the organization.

Qualifications

• Post-Secondary education level or equivalent.
• Two years of work experience in an administrative role.
• Strong attention to detail.
• High degree of organization.
• Ability to multi-task, work under pressure and meet deadlines.
• Experience with data entry is required.
• Well versed and easily adaptable to computer software such as in-house data management systems and MS Office (Outlook, Word, Excel).
• Experience using Microsoft SharePoint for workflow management and developing automation solutions in Power Automate is a strong asset.
• Reliability Status Security Clearance – this is required as a condition of employment and cost covered by Canada Life.

Responsibilities

• Open, sort, process and audit incoming documents and outgoing mail (scanning, indexing, quality checks, send out customer letters, etc.).
• Distribute email to proper areas from shared mailbox
• Review all evidence of insurability forms/applications/etc. to ensure eligibility of coverage applied for
• Perform high-volume data entry of new applications across multiple workflow systems with a strong focus on accuracy and efficiency
• Liaise with internal/external contacts to confirm or obtain information
• Process orders and invoices for 3rd party service providers
• Maintain inventory of department supplies

Skills

Data entry

MS Office

SharePoint

Power Automate

Attention to detail

Organizational skills

Communication

Education

Post-secondary education

Tools

SharePoint

Job description

Temporary Full Time

We are looking for an Administration Service Specialist

Reporting to the Underwriting Team Manager, Group Creditor Medical Underwriting, the Administration Service Specialist is responsible for administrative and supportive duties for the department. This role is aligned to our Toronto head office.

What You Will Do

• Open, sort, process and audit incoming documents and outgoing mail (scanning, indexing, quality checks, send out customer letters, etc.)
• Distribute email to proper areas from shared mailbox
• Review all evidence of insurability forms/applications/etc. to ensure eligibility of coverage applied for
• Perform high-volume data entry of new applications across multiple workflow systems with a strong focus on accuracy and efficiency
• Liaise with internal/external contacts to confirm or obtain information
• Process orders and invoices for 3rd party service providers
• Maintain inventory of department supplies

What You Will Bring

• Post-Secondary education level or equivalent
• Two years of work experience in an administrative role
• Strong attention to detail
• High degree of organization
• Ability to multi-task, work under pressure and meet deadlines
• Experience with data entry is required
• Well versed and easily adaptable to computer software such as in-house data management systems and MS Office (Outlook, Word, Excel)
• Experience using Microsoft SharePoint for workflow management and developing automation solutions in Power Automate is a strong asset
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life

Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: London or Winnipeg. This role follows a hybrid work model, with an in‑office presence required two days per week.

The base salary for this position is between $36,900 - $49,800 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well‑being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full‑time or part‑time permanent team member:

• Career Development: Opportunities for career advancement, access to industry‑leading learning programs and up to$2,000 annually towards education reimbursement.
• Health & Wellness:Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well‑being.
• Time Off:In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security:Company‑matching pension plan,share ownership program and additionalinvestment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.