Client Service Supervisor

Closing the Gap Healthcare; Halifax; Hybrid; CAD 70,000 - 95,000; Full time

Job summary

Closing the Gap Healthcare is seeking a Field Client Service Supervisor to lead a team of Continuing Care Assistants and support staff. The role combines in-office leadership at the Bedford Office with field supervision visits across Peninsula, Nova Scotia.

The ideal candidate is an LPN in good standing, with leadership experience in community care, strong communication skills, and a proactive, organized approach to managing services for clients in home and clinic settings.

Qualifications

• Leadership experience in community care preferred.
• Ability to drive and travel for supervisor visits.
• Energetic, enthusiastic, and dynamic in fast-paced healthcare environments.
• Excellent written and spoken communication.
• Highly organized with multitasking across priorities.

Responsibilities

• Oversee day-to-day management and coordination of services to the community.
• Supervise and organize projects within the support workers team (CCA & Nursing).
• Lead autonomously with minimal supervision and deliver reliable results.
• Resolve problems to provide best possible customer service to staff and clients.
• Drive supervision visits and ensure high-quality client support.

Skills

Leadership experience

Self-starter

Excellent communication

Problem solving

Team coordination

Reliability

Education

LPN registration (Nova Scotia)

Job description

Closing the Gap Healthcare (CTG) is dedicated to providing Canadians with the highest level of care across a wide range of home and community settings.

We are looking for a Field Client Service Supervisor who can be autonomous in leading a team of Continuing Care Assistants and comfortable providing support to staff and clients. Our next Client Service Supervisor will thrive in a forward-thinking culture where being goal- oriented, a self-starter and taking initiative will drive the success of the team.

If your passion is rooted in all things leadership and you have a passion for building strong rapport and relationships, then this role will be right up your alley.

This is a permanent role, in a in-office and field based setting in our BedfordOffice and traveling for supervisor client visits in Peninsula.

What you will be doing:

• You will be responsible for the day-day management and coordination of the services your team will provide to the community.
• You will be supervising and organizing projects within the support workers team. You thrive on being a self-starter and can work well under minimal supervision.
• You can work in a team but are proven to be reliable while working independently.
• You are a problem solver at heart and when problems do arise you are able to find solutions and able to provide the best customer service possible.
• You are driven and thrive off delivering the best service possible to staff and clients.

Skills needed for success:

• Have current registration and in good standing with the College of Nurses of Nova Scotia as an LPN
• Leadership experience in community care is an advantage
• Ability to drive and handle supervisory client visits will be required
• You are a highly energetic and enthusiastic individual who loves to work in a dynamic and fast-paced environment.
• Thorough understanding of all facets of CCA and Nursing work with familiarity of policies and procedures in healthcare industry
• Highly organized, with ability to multitask conflicting priorities.
• Excellent communication skills, both written and verbal skills.

What you can expect:

• As a member of Closing the Gap Healthcare, we are built to be a Team Made for Caring, you can expect:
• Competitive Total Compensation package
• Comprehensive health and dental package, including comprehensive support for mental health
• Group RRSP Matching
• Extensive learning and development career opportunities
• A culture of performance recognition and appreciation
• A commitment to excellence.

Who we are:

Closing the Gap Healthcare (CTG) is proud to be a Canadian-owned, award-winning, fully accredited and publicly funded organization.

We are a Team Made for Caring dedicated to providing people of all ages the highest level of care across a wide range of home and community-based and clinic healthcare services. Our philosophy and care approach are based on ethical principles and compassion, together with a commitment to meet the highest practice standards.

The Not so Fine Print:

We are excited you are considering applying to become a valued member of our “Team Made for Caring”.

This position is open to individuals who are eligible to work in Canada, and who meet all the essential requirements stated above. Accommodation will be provided in all parts of the recruitment and assessment process as required under the CTG Accessibility policy.

Closing the Gap is committed to a high-quality and safe environment for our team members and clients/families. At Closing the Gap, we strongly encourage all new hires to be vaccinated against COVID-19 and Influenza as un-vaccinated team members put themselves, co-workers, their clients, their client’s families, and CTG’s communities at unnecessary risk.

Closing the Gap is committed to the success of all its team members. If you feel you need accommodation because of illness or disability, please do not hesitate to contact Human Resources at [e-mail] at your earliest convenience.