Care Team Coordinator- Halifax (2026-2865)

Closing the Gap Healthcare; Bedford; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Group benefits (medical & dental)

Generous vacation

In-depth training and orientation

Culture of recognition and excellence

Job summary

Closing the Gap Healthcare in Halifax, Nova Scotia, is seeking a Care Team Coordinator to arrange home and community visits and liaise with healthcare providers for seamless service delivery.

You will coordinate scheduling, communicate with clients and providers, and ensure empathetic support while maintaining organized operations and documentation. This role offers growth under an experienced leadership team.

Qualifications

• Exceptional communication and interpersonal skills with proficiency in English.
• Passion for customer service and a desire to grow in healthcare.
• Commitment to client confidentiality and privacy at all times.
• Organized with precise attention to detail and efficient data entry.
• Knowledge of medical terminology is an asset.

Responsibilities

• Assist clients with exceptional service and support.
• Present CTG programs and services to promote engagement.
• Schedule visits and coordinate communication between clients and providers.
• Assess requests accurately and escalate when needed.
• Track client interactions, schedules, and documentation to maintain workflow.
• Collaborate with leadership to grow in the role.

Skills

Excellent communication

Customer service

Privacy & confidentiality

Organized with data entry

Attention to detail

Job description

Location: Halifax, Nova Scotia

Closing the Gap Healthcare (CTG) is dedicated to providing Canadians with the highest level of care across a wide range of home and community settings.

Role: Care Team Coordinator

Position Type: Full Time - Permanent

Location: Halifax, Nova Scotia

We are seeking a passionate and dedicated Care Team Coordinator to join your team. In this role, you will coordinate and schedule home and community visits, communicate with our healthcare providers, ensuring seamless service delivery while providing empathetic support to the clients and providers. Your administrative skills will help keep our operations organized and efficient.

What you will be doing?

• Assist and interact with clients, delivering exceptional customer service and support.
• Presenting information about CTG programs and services to clients to promote service engagement and support sales efforts.
• Schedule visits and manage communication between clients and providers, ensuring timely and effective service
• Accurately and efficiently assessing customer requests and addressing them immediately or escalates as appropriate.
• Keep track of all client interactions, schedules, and relevant documentation to maintain a smooth workflow
• Work closely with an experienced leadership team, benefiting from their guidance and direction as you grow in your role

Skills Needed For Success

• Exceptional communication and interpersonal skills, with proficiency in English.
• A passion for customer service and a desire to grow within the healthcare industry.
• Commitment to ensuring the confidentiality and privacy of client information at all times
• Organized with precise attention to detail and efficiency in data entry.
• Knowledge of Medical terminology is an asset.

What You Can Expect

• Competitive total compensation package.
• Group benefits including medical and dental.
• Generous Vacation package.
• In depth training and orientation to set you up for success.
• A culture of performance recognition and appreciation.
• A commitment to excellence.

Who We Are

Closing the Gap Healthcare (CTG) is proud to be a Canadian-owned, award-winning, fully accredited and publicly funded organization.

We are A Team Made for Caring dedicated to providing people of all ages the highest level of care across a wide range of home and community-based and clinic healthcare services. Our philosophy and care approach are based on ethical principles and compassion, together with a commitment to meet the highest practice standards.

The Not So Fine Print

We are excited you are considering applying to become a valued member of our Team Made for Caring.

This position is open to individuals who are eligible to work in Canada, and who meet all the essential requirements stated above. Accommodation will be provided in all parts of the recruitment and assessment process as required under the CTG Accessibility policy.

Closing the Gap is committed to a high-quality and safe environment for our team members and clients/families. At Closing the Gap, we strongly encourage all new hires to be vaccinated against COVID-19 and Influenza as unvaccinated team members put themselves, co-workers, their clients, their client’s families, and CTG’s communities at unnecessary risk.

Closing the Gap is committed to the success of all its team members. If you feel you need accommodations because of illness or disability, please do not hesitate to contact Human Resources at [e-mail] at your earliest convenience.