Virtual Care Team Coordinator - Casual (2026-2871)

Closing the Gap Healthcare; Toronto; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation package

Medical and dental benefits

Generous vacation package

In-depth training and orientation

Recognition culture and appreciation

Commitment to excellence

Job summary

Closing the Gap Healthcare is seeking a Care Team Coordinator to schedule home and community visits, coordinate communications with healthcare providers, and deliver empathetic client support. You will manage client interactions, documentation, and workflows with guidance from an experienced leadership team.

Ideal candidates have bilingual English/French abilities, a passion for service in healthcare, and strong organizational skills.

Qualifications

• Bilingual in French and English required with excellent communication.
• Strong customer service orientation and empathy in healthcare settings.
• Accurate data entry and organization skills are essential.

Responsibilities

• Interact with clients and providers to deliver exceptional service.
• Present CTG programs and services to clients to promote engagement.
• Schedule visits and coordinate between clients and providers.
• Assess customer requests and escalate when needed.
• Maintain records of client interactions and schedules for smooth workflow.
• Collaborate with leadership to grow in the role.

Skills

Bilingual FR/EN

Customer Service

Data entry

Attention to detail

Medical terminology

Education

CC Diploma: Admin

Grade 12 Diploma w/ related exp

Job description

Closing the Gap Healthcare (CTG) is dedicated to providing Canadians with the highest level of care across a wide range of home and community settings.

We are seeking a passionate and dedicated Care Team Coordinator to join your team. In this role, you will coordinate and schedule home and community visits, communicate with our healthcare providers, ensuring seamless service delivery while providing empathetic support to the clients and providers. Your administrative skills will help keep our operations organized and efficient.

What you will be doing?

• Assist and interact with clients, delivering exceptional customer service and support.
• Presenting information about CTG programs and services to clients to promote service engagement and support sales efforts.
• Schedule visits and manage communication between clients and providers, ensuring timely and effective service
• Accurately and efficiently assessing customer requests and addressing them immediately or escalates as appropriate.
• Keep track of all client interactions, schedules, and relevant documentation to maintain a smooth workflow
• Work closely with an experienced leadership team, benefiting from their guidance and direction as you grow in your role

Skills Needed For Success

• Exceptional communication and interpersonal skills, with bilingual proficiency in French and English.
• A passion for customer service and a desire to grow within the healthcare industry.
• Commitment to ensuring the confidentiality and privacy of client information at all times
• Organized with precise attention to detail and efficiency in data entry.
• Knowledge of Medical terminology is an asset.
• A diploma from Community College in Communication, Business Administration, Office Administration or Medical.Office Administration and/or Grade 12 Diploma with related experience.

What You Can Expect

As a member of Closing the Gap Healthcare's Team Made for Caring, you can expect:

• Competitive total compensation package.
• Group benefits including medical and dental.
• Generous Vacation package.
• In depth training and orientation to set you up for success.
• A culture of performance recognition and appreciation.
• A commitment to excellence.

Who We Are

Closing the Gap Healthcare (CTG) is proud to be a Canadian-owned, award-winning, fully accredited and publicly funded organization.

We are A Team Made for Caring dedicated to providing people of all ages the highest level of care across a wide range of home and community-based and clinic healthcare services. Our philosophy and care approach are based on ethical principles and compassion, together with a commitment to meet the highest practice standards.

The Not So Fine Print

We are excited you are considering applying to become a valued member of our 'Team Made for Caring'.

This position is open to individuals who are eligible to work in Canada, and who meet all the essential requirements stated above. Accommodation will be provided in all parts of the recruitment and assessment process as required under the CTG Accessibility policy.

Closing the Gap is committed to a high-quality and safe environment for our team members and clients/families. At Closing the Gap, we strongly encourage all new hires to be vaccinated against COVID-19 and Influenza as unvaccinated team members put themselves, co-workers, their clients, their client's families, and CTG's communities at unnecessary risk.

Closing the Gap is committed to the success of all its team members. If you feel you need accommodations because of illness or disability, please do not hesitate to contact Human Resources at [e-mail] at your earliest convenience.