Client Service Specialist, Employee Benefits

HUB International Limited; Vancouver; On-site; CAD 60,000 - 65,000; Full time

Benefits offered by this job

Health benefits

RRSP matching

Paid time off

Wellbeing program

Job summary

HUB International Canada in Vancouver is seeking a Client Service Specialist to support a team of Employee Benefits Consultants. You will handle renewals, client communications, and documentation, ensuring accuracy and timely delivery.

The role requires 2+ years in employee benefits, LLQP or willingness to obtain, and strong MS Office skills. You will manage multiple deadlines, coordinate with insurers, and assist with client education sessions.

Qualifications

• 2+ years of experience in the employee benefits industry.
• LLQP completion or willingness to obtain within one year.
• Good working knowledge of underwriting arrangements (fully insured, ASO, refund accounting).
• Understanding of employee benefit plan analytics.
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
• Strong written and verbal communication skills.
• Ability to manage multiple deadlines and work well with a team.
• Strong attention to detail and accuracy.
• Willingness to become a subject matter expert.
• Comfort conducting employee education sessions and client administration orientation sessions.

Responsibilities

• Support Benefits Consultants in servicing group benefit client accounts.
• Maintain an accurate renewal calendar and communicate renewal timelines to Consultants.
• Prepare and support client deliverables, including renewals, proposals, claims experience reports, client correspondence and costing memos.
• Review policy documentation from insurers for accuracy before it is sent to the client.
• Manage all aspects of new client implementation and plan transfers, including master application and employee enrolment documents.
• Act as a point of contact between Consultants, clients and insurers.
• Update client records with any changes.
• Respond to account related questions and requests from clients and insurers.
• Attend client meetings with Consultants if/when required.
• Take part in employee education sessions and client administration orientation sessions.
• Maintain accurate electronic and paper client and insurer files.
• Work with the communications and design team on client materials and presentations, such as benefit guides.
• Take on other duties and responsibilities as assigned.

Skills

Communication skills

Attention to detail

Teamwork

Organizational skills

Deadline management

Education

LLQP completed or willing to obtain within 1 year

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

A path for every ambition.

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.

We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

The Client Service Specialist supports a team of Employee Benefits Consultants in servicing group benefit client accounts. You are dependable and service-oriented, with a track record of following through on commitments and taking ownership of both client and internal requests. You will be the day-to-day link between Consultants, clients and insurers, keeping renewals on schedule, documentation accurate and client requests answered promptly. This role suits someone who is detail-oriented, organized and eager to take on growing client responsibility over time.

What you'll do:

Account Support

• Support Benefits Consultants in servicing group benefit client accounts.
• Maintain an accurate renewal calendar and communicate renewal timelines to Consultants.
• Prepare and support client deliverables, including renewals, proposals, claims experience reports, client correspondence and costing memos.
• Review policy documentation from insurers for accuracy before it is sent to the client.
• Manage all aspects of new client implementation and plan transfers, including master application and employee enrolment documents.

Client and Insurer Communication

• Act as a point of contact between Consultants, clients and insurers.
• Update client records with any changes.
• Respond to account related questions and requests from clients and insurers.
• Attend client meetings with Consultants if/when required.
• Take part in employee education sessions and client administration orientation sessions.

Administration and Collaboration

• Maintain accurate electronic and paper client and insurer files.
• Work with the communications and design team on client materials and presentations, such as benefit guides.
• Take on other duties and responsibilities as assigned.

What you'll need to succeed:

• 2 or more years of experience in the employee benefits industry.
• Completion of the Life License Qualification Program (LLQP), or willingness to obtain it within one year of the start date.
• Good working knowledge of underwriting arrangements (fully insured, ASO, refund accounting etc.).
• An understanding of employee benefit plan analytics.
• Intermediate proficiency in Microsoft Word, Excel, PowerPoint and Outlook.
• Strong written and verbal communication skills.
• Proven ability to manage multiple deadlines and work well with a team.
• Strong attention to detail and accuracy.
• Willingness to become a subject matter expert, developing deep knowledge of client industry processes, procedures and deliverables.
• Comfort conducting employee education sessions and client administration orientation sessions.

Considered an Asset:

• Group benefits designations or coursework, such as CEBS.
• Experience working with association plans and/or buying groups, unionized clients or multi-employer trusts.

Compensation:

The expected salary range for this position is $60,000 to $65,000. Placement within the range will reflect the successful candidate’s skills, experience and work location, as well as the scope and level of the position.

HUB International offers a comprehensive benefits and total compensation package, which may include extended health benefits, disability insurance, RRSP matching, paid time off and eligible bonuses. Commissions apply to some positions.

What we offer you

We invest in your growth. HUB offers structured training, licensing support , and ongoing development opportunities designed to accelerate your career. Benefits and programs vary based on employment status, role, location, and applicable eligibility requirements.

• Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
• A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career

The HUB difference

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

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