Client Service Representative, Employee Benefits

HUB International; Burnaby; On-site; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Tuition financing & training

RRSP contributions

Flexible benefits

Work-life balance

Wellbeing program

Job summary

HUB International in Burnaby is seeking a permanent Full Time Client Service Representative to support our Employee Benefits division. This role will work out of our Burnaby Still Creek Head Office and focus on servicing group and individual accounts, renewals, and file maintenance.

You will collaborate with Consultants, manage documentation, and ensure accurate policy information with insurers, while building strong client relationships and contributing to ongoing education sessions.

Qualifications

• LLQP certification or willingness to obtain within the first year.
• 2+ years of experience in the employee benefits industry.
• Willingness to learn and take on increasing levels of responsibility, including client communication.
• Intermediate proficiency in Microsoft Word, Excel and Outlook.
• Excellent typing speed (55 wpm).
• Good working knowledge of underwriting arrangements.
• High attention to detail.
• Comfortable conducting employee education sessions and client administration orientation sessions.
• Good understanding of employee benefits plan analytics.
• Asset experience with flex plans.

Responsibilities

• Assist Consultants with all aspects of servicing group and individual accounts.
• Maintain accurate renewal calendar and communicate renewal timelines to Account Executives.
• Process documentation: renewals, proposals, claims history, customer correspondence.
• Maintain electronic and paper client/carrier files.
• Ensure accuracy of policy documentation from insurers before forwarding to the client.
• Contact clients regarding renewals and claims; update changes.
• Answer account related questions/requests from clients and insurers.
• Provide policy and coverage information to clients on request.
• Attend occasional client meetings with Consultants.
• Create marketing materials and presentations for Consultants.
• Act as liaison between Consultants and Corporate clients.

Skills

Employee benefits

Client communication

MS Word

MS Excel

MS Outlook

Typing 55 wpm

Attention to detail

Underwriting knowledge

Education sessions

Education

LLQP certification

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A path for every ambition. At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day. We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them. Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here. Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage. Your ambition has a home here.

HUB International is continuously GROWING, and we are looking for individuals with an ENTREPRENEURIAL mindset to join our team! We offer stability, career development opportunities, and a strong teamworking environment. Whether you’re just starting out in insurance, or a seasoned veteran, HUB can take you to your next career goal.

The Opportunity

Our Employee Benefits Division is excited to welcome you into our client-focused culture. Join us with your years of group benefits experience as our next Client Service Representative. Here’s your chance to refine and develop your client service and analytical skills as a Permanent Full Time CSR in our Employee Benefits Division. This role will be based out of our Burnaby Still Creek Head Office.

The office location is centrally located in the Willingdon Business Park near Brentwood Town Centre. This location is easily accessible by the Gilmore sky train station with many shops, restaurants and other amenities nearby.

The expected salary range for this position is $60,000 to $70,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.

Responsibilities

• Assist Consultants with all aspects of servicing group and individual accounts
• Maintain accurate renewal calendar, communicate renewal timelines to Account Executives
• Process documentation: renewals, proposals, claims history, customer correspondence
• Maintain electronic and paper client/carrier files
• Ensure accuracy of policy documentation from insurers before forwarding to the client
• Contact clients regarding renewals and claims, update changes
• Answer account related questions/requests from clients and insurers
• Provide policy and coverage information to clients upon request or inquiry
• Attend occasional client meetings with Consultants
• Create marketing materials and presentations for Consultants
• Act as liaison between Consultants and Corporate clients

Requirements

• Successful completion of LLQP or willing to obtain within the first year
• 2+ years of experience in the employee benefits industry
• Willingness to learn and take on increasing levels of responsibility, including client communication
• Intermediate proficiency in Microsoft Word, Excel and Outlook
• Excellent Communication Typing speed of at least 55 wpm
• Good working knowledge of underwriting arrangements
• Has a high attention to detail
• Comfortable conducting employee education sessions and client administration orientation sessions
• Good understanding of employee benefits plan analytics
• Asset experience that will make you stand out: Experience with flex plans is an asset

Benefits and Compensation

• Competitive compensation
• Comprehensive tuition financing and career-related training and development
• Company matching RRSP contributions
• Customizable flexible benefits options for you and your family
• Work-life balance through flexible scheduling and hours
• A progressive employee assistance program through LifeWorks
• Mental and physical wellness initiatives
• HUB Cares: we are a company that gives back and is active in the community
• Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
• A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career

Our Culture Starts with You

We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business. We want you to be INNOVATIVE and open to sharing your ideas. You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues. You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER. You work with a high degree of INTEGRITY and ACCOUNTABILITY.

To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our careers page!

What we offer you

• Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
• A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

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