Commercial Lines Account Manager, SME

HUB International; Toronto; On-site; CAD 57,000 - 70,000; Full time

Benefits offered by this job

Health benefits

RRSP matching

Paid time off

Wellbeing program

Career growth opportunities

Job summary

HUB International Canada in Toronto is seeking a dynamic Commercial Lines Account Manager, SME to manage an assigned book of business, ensure client satisfaction, and deliver results on deadlines. Responsibilities include servicing quotations, endorsements, renewals, and insurer relations; negotiating coverage and pricing; and supporting cross-sell initiatives.

Candidates should have a RIBO license, 2+ years of commercial lines experience, strong communication, and proficient of Microsoft

Qualifications

• RIBO license is required.
• Typically 2+ years of industry experience, preferably in commercial lines.
• Experience delivering client-focused solutions based on customer needs.
• Strong customer service and interpersonal skills.
• Professional communication and time management.
• Working knowledge of Microsoft Office; EPIC is a plus.

Responsibilities

• Serve and manage client needs including quotations and endorsements.
• Maintain key client and insurer relationships.
• Negotiate with insurers for coverage and price.
• Handle renewals and monitor policy documents and billing.
• Ensure account receivables are collected timely.
• Prepare submissions and summaries of insurance when needed.
• Advocate for clients during claims and engage claims team.
• Support new business growth and client retention.
• Promote cross-sell and up-sell initiatives.

Skills

RIBO license

2+ years experience

Client-focused solutions

Strong communication

Microsoft Office

EPIC fluency asset

Tools

EPIC

Job description

A path for every ambition.

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.

A path for every ambition.

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.

We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success.

We foster bold ideas, celebrate curiosity and share what we know.

Because when people grow, the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

About The Role

HUB continues to grow and is seeking a dynamic Commercial Lines Account Manager, SME. In this role, you will manage an assigned book of business and ensure client satisfaction. This is an ideal role for a strong team player who is detail-oriented and enjoys working with people. A commitment to delivering results on required deadlines.

What You’ll Do

• Service and Sales – Meeting new and existing clients’ needs, including quotations, premium adjustments, and endorsements; accepting and processing online quotes.
• Be accountable for a book of business; Function as one of the primary points of contact on accounts; responsible for maintaining key client and insurer relationships.
• Negotiate with insurers for coverage and price that meet the needs of the client.
• Handle renewals, and monitor the processing of policy documents, binders, certificates, and billings.
• Ensure Account Receivables are collected in a timely manner.
• Prepare and monitor insurance submissions, proposals, and summaries of insurance (when required).
• Advocate for clients during the claims process; Engage the claims team on critical claims matters.
• Fulfil new business growth and client retention.
• Support and promote cross-sell / up-sell initiatives

What You’ll Need For Success

• RIBO (Registered Insurance Broker of Ontario) license Required
• Typically, 2+ years of industry, or product line experience; exposure to commercial risks preferred
• Experience delivering client-focused solutions based on customer needs (Sales and Service).
• Strong customer service focus with the ability to deliver positive customer experiences
• Professional communication and strong interpersonal skills
• Self-starter and strong team player able to work within Production and Service teams
• Effective organizational skills and time management
• Working knowledge of Microsoft Office Products (Word and Excel)
• Ability to learn and understand new systems quickly; EPIC fluency is an asset
• Currently holding or working towards insurance designation such as CIP, CAIB, etc. is an asset

Elevate Your Career with HUB International

Choosing HUB International means aligning your career with a premier insurance brokerage. Our expansive network, powered by over 20,000 dedicated professionals across 500 offices in North America, sets the stage for an enriching career that promises both stability and remarkable growth opportunities. For a deeper insight into our values and vision, we invite you to explore: https://www.hubinternational.com/en-CA/about-us/.

Your Advancement and Well-being: Our Priority

At HUB, We Place Immense Value On The Well-being And Professional Development Of Our Team. Here’s What You Can Look Forward To As Part Of The HUB Team

• Work-Life Balance: Take advantage of flexible working arrangements and generous time-off policies that adapt to your needs and lifestyle.
• Professional Growth: Advance your career with HUB-sponsored training programs, tuition reimbursement, and other development opportunities tailored to help you succeed.
• Industry Support: Benefit from reimbursements for professional licensing and membership fees, reflecting our investment in your expertise.
• Exclusive Perks: Enjoy special discounts on events, travel, accommodations, and personal home & auto insurance, making your HUB experience even more rewarding

The compensation for this position is a variable compensation structure, i.e., base salary plus commission. As such, the total compensation earned will vary depending on the successful candidate’s book of business at a particular time. The expected base salary for this position is $57,000 - $70,000, plus commissions will be paid based on successful sales performance. The total compensation will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses for some positions.

AI and Automation Notice: HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates — all decisions are made through human review.

Service: Our Ethos

At HUB International, service defines who we are. This dedication extends not only to our clients but also to our employees and the communities we’re proud to support. Our regional offices are actively engaged in local initiatives, reflecting our commitment to giving back and making a meaningful difference.

When you join HUB, you’ll find more than just a career—you’ll become part of a team where your skills are valued, your growth is encouraged, and your contributions have a lasting impact.

What We Offer You

We invest in your growth. HUB offers structured training, licensing support and ongoing development opportunities designed to accelerate your career.

• Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
• A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career
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The HUB difference

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

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