Client Service Specialist - Benefits & HR Solutions

peoplecorporation; Winnipeg; On-site; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Extended health care and dental

Retirement savings plan with company"s

Health & Wellness offerings

Mental Health programs

Industry designation assistance

Competitive compensation

Job summary

People Corporation seeks a Client Service Specialist to actively manage a portfolio of clients, investigate complex issues, and handle escalations with reliability and strong time management. The role emphasizes data entry and confidentiality while coordinating enrollments and benefits administration.

You will build relationships with clients and insurance partners, support Account Managers, and ensure high-quality service across group programs.

Qualifications

• 2+ years of professional experience in the group benefits industry.
• 2+ years of professional experience in a client-focused environment with a commitment to service excellence.
• Completion of post-secondary education in a relevant field.
• Fluency in both French & English would be considered an asset.
• Excellent communication skills, both written and verbal.
• The ability to multi-task and prioritize to meet client and internal needs.

Responsibilities

• Develop and maintain relationships with clients and multiple insurance companies
• Provide day to day management of client requests, claim activities, and the ongoing general administration and maintenance of group client activities
• Interact with insurance companies, clients, advisors, and plan members to provide information in response to inquiries about products and services
• Independently manage clients' enrollments, terminations, amendments, salary and status changes, including data entry into internal systems
• Provide support to Account Managers, including the set-up of new groups, client service, and administration
• Maintain security and confidentiality of client information
• Provide benefit plan administration training for new and existing clients
• Assist clients with claims and online processing
• Coordinate timely preparation and delivery of necessary client materials

Skills

Group benefits experience

Client-focused service

Conflict resolution

Problem solving

Communication skills

Multitasking

Data entry

French language knowledge

Education

Post-secondary education in a relevant field

Job description

People Corporation seeks a Client Service Specialist to actively manage a portfolio of clients, investigate complex issues, and handle escalations with reliability and strong time management. The role emphasizes data entry and confidentiality while coordinating enrollments and benefits administration.

You will build relationships with clients and insurance partners, support Account Managers, and ensure high-quality service across group programs.