Campus Support Agent

620 Gallivan & Associates; Calgary; On-site; CAD 18,000 - 25,000; Full time

Benefits offered by this job

Comprehensive health and dental plan

Company retirement plan with employer

Career development

Job summary

People Corporation is seeking a Campus Support Agent in Calgary to provide front-line services for members, students, and campus stakeholders. You will handle inquiries across in-person, phone, email, and chat channels, guiding members through enrolment and claims processes and promoting wellness programs.

Ideal candidates have a college diploma or bachelor’s degree, strong communication skills, and a collaborative approach.

Qualifications

• Education required: college diploma or bachelor’s degree or equivalent.
• Experience in benefits, insurance, customer service, client support, administration, or related field preferred.
• Knowledge of group benefits or health programs is a plus.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office suite.
• Ability to handle multiple inquiries in a fast-paced environment.

Responsibilities

• Serve as front-line contact on campus, handling member inquiries via walk-in, phone, email, or chat.
• Educate members on insurance, wellness programs, enrolment, registration, and claims processes.
• Document interactions accurately in CRM systems and escalate complex issues as needed.
• Support engagement events to promote benefit programs and drive awareness.
• Collaborate with internal teams to resolve inquiries and maintain service quality.

Skills

Customer service

Communication skills

Time management

Collaborative

Education

College diploma / Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

Campus Support Agent

The Campus Support Agent role acts as a point of contact on a campus we serve, providing front‑line support in the delivery of in-person member services, student inquires, engagement activities, and delivers high-quality service across multiple channels for plan members.

• Respond to member non-claim inquiries via walk-in, phone, email/case, and chat; resolve issues within SLA.
• Educate members on insurance, wellness, preferred providers, and other programs offered.
• Educate members on enrolment, registration, and claims processes.
• Support members with insurance or wellness related access or claim processes.
• Document interactions accurately in CRM systems.
• Escalate complex issues to the Campus Support Coordinator or appropriate department.
• Participate in training and calibration sessions to maintain service quality.
• Participate in events to promote awareness and engagement with benefit programs.
• Respond to inquiries related to claims status and coverage.
• Utilize appropriate technologies, including contact centre solution, customer relationship management, and internal teams communications tools, office applications, project tools, and ticketing systems.

To be successful as a Campus Support Agent with People Corporation, you will need:

• A college diploma, bachelor’s degree, or equivalent.
• Previous experience in benefits, insurance, customer service, client/member support, administration, or a related field is preferred.
• Knowledge of group benefits, health and wellness programs, or insurance is considered an asset.
• Strong customer service and relationship building skills.
• Excellent verbal and written communication and strong presentation skills, with the ability to confidently present information to individuals and groups.
• Basic proficiency with Microsoft Suite.
• Strong organizational and time-management skills with the ability to manage multiple inquiries, priorities, and follow-ups in a fast-paced environment.
• A collaborative and solutions-focused approach with the ability to work effectively with internal teams, partners, and campus stakeholders.
• Strong problem-solving and critical thinking skills with the ability to resolve inquiries independently and elevate complex issues when appropriate.

• Comprehensive health and dental insurance.
• Retirement savings plan with company contributions.

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over20,000clients representing nearly 3million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members, and stakeholders. We are committed to providing an inclusive, accessible environment, where all employees and clients feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employeehasthe opportunitytoreachtheirpotential.

If you require an accommodation or an alternative format of any posting please reach out to [e-mail].

The hourly rate for this position is up to $15.50 per hour.

We know that it’s the vast expertise and commitment of our teams in People Corporation and our Partner Firms that have put us where we are today. We value our employees and provide competitive salaries, a comprehensive group benefits plan, and a generous retirement savings plan. And we’re in it for the long haul - once you join us, we want you to thrive.

For more information on Accessibility at People Corporation, visit our linkhttps://www.peoplecorporation.com/en-ca/accessibility-statement.