Campus Support Agent

peoplecorporation; Calgary; On-site; CAD 18,000 - 25,000; Full time

Benefits offered by this job

Health and dental insurance

Retirement savings plan with company +

Job summary

People Corporation is seeking a Campus Support Agent in Canada, Alberta, Calgary. The role handles front-line member services, student inquiries, and engagement activities across multiple channels to deliver high-quality service for plan members.

You will respond to inquiries, educate members on benefits and enrolment processes, document interactions in CRM, and escalate issues as needed. The position emphasizes collaboration with internal teams in a fast-paced environment.

Qualifications

• Minimum education: college diploma or bachelor’s degree.
• Experience in benefits, insurance, or customer service preferred.
• Knowledge of group benefits is asset.
• Excellent communication and presentation skills.
• Proficiency with Microsoft Office.
• Ability to manage multiple inquiries in a fast-paced environment.

Responsibilities

• Respond to member inquiries via walk-in, phone, email, and chat; resolve issues within SLA.
• Educate members on insurance, wellness programs, and other offerings.
• Educate members on enrolment, registration, and claims processes.
• Support members with insurance or wellness access or claim processes.
• Document interactions in CRM systems.
• Escalate complex issues to the Campus Support Coordinator or other departments.
• Participate in training and calibration sessions to maintain service quality.
• Assist in events to promote awareness of benefit programs.
• Address inquiries related to claims status and coverage.
• Utilize contact centre tools, CRM, and ticketing systems.

Skills

Customer service

Communication skills

Microsoft Office

Time management

Collaboration

Problem solving

Education

College diploma or bachelor's degree

Tools

CRM systems

Microsoft Office suite

Ticketing systems

Job description

The Campus Support Agent role acts as a point of contact on a campus we serve, providing front‑line support in the delivery of in-person member services, student inquires, engagement activities, and delivers high-quality service across multiple channels for plan members.

The Campus Support Agent Will:

• Respond to member non-claim inquiries via walk-in, phone, email/case, and chat; resolve issues within SLA.
• Educate members on insurance, wellness, preferred providers, and other programs offered.
• Educate members on enrolment, registration, and claims processes.
• Support members with insurance or wellness related access or claim processes.
• Document interactions accurately in CRM systems.
• Escalate complex issues to the Campus Support Coordinator or appropriate department
• Participate in training and calibration sessions to maintain service quality.
• Participate in events to promote awareness and engagement with benefit programs.
• Respond to inquiries related to claims status and coverage.
• Utilize appropriate technologies, including contact centre solution, customer relationship management, and internal teams communications tools, office applications, project tools, and ticketing systems.

To be successful as a Campus Support Agent with People Corporation, you will need:

• A college diploma, bachelor's degree, or equivalent.
• Previous experience in benefits, insurance, customer service, client/member support, administration, or a related field is preferred.
• Knowledge of group benefits, health and wellness programs, or insurance is considered an asset.
• Strong customer service and relationship building skills.
• Excellent verbal and written communication and strong presentation skills, with the ability to confidently present information to individuals and groups.
• Basic proficiency with Microsoft Suite.
• Strong organizational and time-management skills with the ability to manage multiple inquiries, priorities, and follow-ups in a fast‑paced environment.
• A collaborative and solutions‑focused approach with the ability to work effectively with internal teams, partners, and campus stakeholders.
• Strong problem‑solving and critical thinking skills with the ability to resolve inquiries independently and escap[e] complex issues when appropriate.

What's in it for you:

• Comprehensive health and dental insurance.
• Retirement savings plan with company contributions.

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members, and stakeholders.

We are committed to providing an inclusive, accessible environment, where all employees and clients feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to [e-mail] .

The hourly rate for this position is up to $15.50 per hour.