Client Service Representative (CSR)

King Animal Hospital; King City; Hybrid; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Extended health benefits

Paid time off

Pet service discounts

Overnight shift premiums

Job summary

King Animal Hospital in King City, Ontario, is seeking a compassionate Client Service Representative to join our fast-paced, client-focused team. You will welcome clients, schedule appointments, and support veterinarians to ensure excellent care for pets and their families.

We offer competitive pay ($18–$22/hour), extended health benefits, paid time off, pet service discounts, and a collaborative environment that supports growth in veterinary medicine.

Qualifications

• Previous experience in a veterinary clinic or similar client service environment required.
• Strong customer service and interpersonal communication skills.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Welcome clients, patients, and visitors in person or over the phone.
• Provide compassionate and professional support to clients in various emotional situations.
• Schedule appointments and manage communication through phone, email, and text.
• Work closely with veterinarians and RVTs to triage calls and relay information.
• Prepare estimates, invoices, and process payments accurately.
• Assist clients with insurance claims and financing information.
• Maintain accurate patient accounts and medical record documentation.
• Complete referral intake processes and support administrative workflows.
• Handle client concerns with professionalism, empathy, and tact.

Skills

Customer service

Interpersonal communication

Multitasking

Attention to detail

MS Office proficiency

Veterinary software experience

Tools

MS Office

Vet software

Job description

Be the welcoming face of a leading veterinary referral and emergency hospital.

King Animal Hospital is seeking a compassionate, organized, and client-focused Client Service Representative to join our growing team. This is an ideal opportunity for individuals who thrive in a fast-paced environment, enjoy helping people and pets, and are passionate about delivering exceptional client experiences in veterinary medicine.

About Us

King Animal Hospital is a privately owned, state-of-the-art referral and emergency hospital serving both equine and small animal patients. Our 60,000 sq. ft. facility on 50 acres in King City, Ontario is equipped with advanced diagnostics and supported by a highly collaborative, multidisciplinary team.

You’ll work alongside experienced Client Service Representatives, RVTs, Animal Care Attendants, ER DVMs, and board-certified specialists in surgery, critical care, neurology, internal medicine, cardiology, oncology, rehabilitation, and more.

What You’ll Do

As a Client Service Representative, you will play an essential role in supporting clients, patients, and the veterinary team throughout the patient care journey:

• Welcome clients, patients, and visitors in person and over the phone
• Provide compassionate and professional support to clients in various emotional situations
• Schedule appointments and manage communication through phone, email, and text
• Work closely with veterinarians and RVTs to triage calls and relay appropriate information
• Prepare estimates, invoices, and process payments accurately
• Assist clients with insurance claims and financing information
• Maintain accurate patient accounts and medical record documentation
• Complete referral intake processes and support administrative workflows
• Handle client concerns with professionalism, empathy, and tact
• Maintain a clean, organized, and welcoming reception environment
• Assist with inventory, administrative tasks, and other duties as required

What We’re Looking For

• Previous experience in a veterinary clinic or similar client service environment required
• Strong customer service and interpersonal communication skills
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable working with clients experiencing emotional or stressful situations
• Strong attention to detail and administrative accuracy
• Proficiency with Microsoft Office and general computer systems
• Experience with veterinary software systems considered an asset
• Flexibility to work rotating shifts including evenings, weekends and overnights

We welcome candidates who are passionate about client care and looking to grow within a supportive referral and emergency environment.

What We Offer

We are committed to supporting your professional growth and overall well-being:

• Competitive compensation ($18–$22/hour)
• Extended health, dental, and life insurance
• Paid time off (vacation, sick days, personal days)
• Employee discounts on pet services and products
• Premiums for overnight shifts where applicable

A workplace designed with you in mind:

• Onsite social worker and HR support
• Structured roles and supportive leadership
• Strong focus on collaboration and communication
• Ongoing learning within a multidisciplinary referral environment

Why King Animal Hospital?

This is more than a reception role—it’s an opportunity to be part of a collaborative team that delivers exceptional care to patients and clients alike. Your compassion, professionalism, and communication skills will make a meaningful impact every day.

King Animal Hospital is an equal opportunity employer. Accommodations are available upon request throughout the recruitment process.

Please note, we do not use AI in our recruitment and selection processes.