Client Service Manager II - Pharmacy Solutions

TELUS; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Client Service Manager II, where your mission is to enhance the customer experience for pharmacy clients. This role emphasizes the importance of pharmacy operations and technology, allowing you to implement innovative solutions that drive service excellence and improve patient care. You'll collaborate with internal teams and pharmacy professionals, ensuring they leverage their pharmacy management systems effectively. With a focus on well-being and continuous learning, this role offers a fulfilling career path in a supportive environment that values your contributions.

Benefits

Continuous Learning Opportunities

Wellness Programs

Collaborative Work Environment

Innovative Technology Solutions

Qualifications

• Experience in pharmacy operations and healthcare solutions.
• Strong knowledge of Kroll and pharmacy technology.

Responsibilities

• Lead client engagements and ensure effective use of pharmacy technology.
• Develop solutions to improve pharmacy operations and compliance.

Skills

Pharmacy Operations

Healthcare Solutions

Kroll Systems

Communication Skills

Strategic Problem-Solving

Tools

Kroll

Job description

Client Service Manager II - Pharmacy Solutions

Join to apply for the Client Service Manager II - Pharmacy Solutions role at TELUS.

Overview

Are you a problem-solver who thrives on challenges? Do you believe that continuous learning is an exhilarating journey, and that well-being is just as important as career success? If so, join the TELUS Health team for an exciting and fulfilling career!

At TELUS Health, we cultivate a workplace that encourages curiosity, promotes continuous learning, and values fun. We prioritize your well-being, understanding that a happy and healthy team is key to exceptional performance. Together, we’re building a future that’s not just friendly but truly fantastic.

Your Mission

As a Client Service Manager II, your mission is to elevate the customer experience by supporting our pharmacy clients. You will serve as the primary contact for pharmacy professionals, ensuring they effectively utilize their Kroll and pharmacy technology solutions. Your understanding of pharmacy operations and ability to implement innovative solutions will drive service excellence, enhance patient care, and improve operational efficiency.

Key Responsibilities

• Lead client engagements by understanding their needs and regulatory requirements.
• Ensure clients fully leverage Kroll and other pharmacy management solutions through best practices and innovation.
• Deliver outstanding service, fostering positive customer experiences.
• Gather and share customer insights for continuous improvement.
• Develop and implement solutions to improve pharmacy operations, safety, and compliance.
• Support pharmacy teams to maximize workflow efficiency.
• Collaborate with internal teams to achieve shared goals.

Qualifications

• Experience in pharmacy operations, healthcare solutions, and pharmacy technology.
• Strong knowledge of Kroll and similar systems.
• Excellent communication and relationship-building skills.
• Strategic problem-solving and customer-focused mindset.
• Ability to work effectively in a fast-paced, collaborative environment.
• Passion for advancing pharmacy services through technology.

Why Join Us?

• Be part of a passionate team committed to excellent customer service.
• Represent TELUS values and make a positive impact on pharmacy clients.
• Enjoy a workplace that promotes well-being, continuous learning, and a fun culture.
• Contribute to transforming pharmacy services with innovative technology.