Client Service Manager II - Pharmacy Solutions

Intello Technologies Inc.; Toronto; Hybrid; CAD 72,000 - 108,000; Full time

Job summary

Join a forward-thinking company as a Client Service Manager II, where you'll elevate the pharmacy client experience through innovative technology solutions. This role empowers you to engage with pharmacy professionals, ensuring they maximize their use of Kroll and other management systems. You'll drive service excellence, improve patient care, and foster a collaborative environment. With a focus on continuous learning and well-being, this position offers a fulfilling career path in a supportive culture that values innovation and customer service. Be part of a team that transforms pharmacy operations for the better.

Benefits

Competitive Salary

Performance Bonus

Flexible Benefits

Minimum 3 Weeks Vacation

Company-Matched Pension

Share Purchase Programs

Career Growth Opportunities

Community Engagement Opportunities

Qualifications

• Experience in pharmacy operations and healthcare solutions.
• Strong knowledge of Kroll and pharmacy management systems.

Responsibilities

• Lead client engagements and optimize Kroll utilization.
• Drive service excellence and provide strategic insights.

Skills

Pharmacy Operations

Healthcare Solutions

Kroll Systems

Communication Skills

Strategic Problem Solving

Customer Service

Tools

Kroll

Pharmacy Management Systems

Job description

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Client Service Manager II - Pharmacy Solutions

Location: Toronto, ON, CA, M5J 2V5

Jobs by Category: Technology Solutions

Job Function: Health Solutions

Status: Full Time

Schedule: Regular

Create Awesome Experiences for Our Customers

Are you a problem-solver who thrives on challenges? Do you believe that continuous learning is an exhilarating journey, and that well-being is just as important as career success? If so, join the TELUS Health team for an exciting and fulfilling career!

At TELUS Health, we cultivate a workplace that encourages curiosity, promotes continuous learning, and, most importantly, values fun! We prioritize your well-being, understanding that a happy and healthy team is key to exceptional performance. Together, we’re building a future that’s not just friendly but truly fantastic.

Your Mission

As a Client Service Manager II, your mission is to elevate the customer experience by supporting our pharmacy clients. You will serve as the primary contact for pharmacy professionals, ensuring they fully leverage their Kroll and pharmacy technology solutions. Your understanding of pharmacy operations, coupled with your ability to implement innovative solutions, will drive service excellence, improve patient care, and enhance operational efficiency. Your expertise will empower pharmacists to confidently utilize their systems, transforming pharmacy services for the better.

What You’ll Do

• Lead Client Engagements: Act as the main contact for pharmacy clients, understanding their needs and regulatory requirements.
• Optimize Kroll Utilization: Ensure clients leverage Kroll and other pharmacy management solutions effectively by implementing best practices and strategies.
• Drive Service Excellence: Understand and address client needs to deliver outstanding service and foster a positive customer experience.
• Provide Strategic Insights: Gather customer insights to inform continuous improvements.
• Innovate and Implement: Develop solutions to enhance pharmacy operations, patient safety, and compliance.
• Empower Pharmacy Teams: Support pharmacists and teams to maximize workflow efficiency.
• Collaborate Cross-Functionally: Work with internal teams like Product, Support, and Sales to achieve shared goals.

What You Bring

• Experience in pharmacy operations, healthcare solutions, and pharmacy technology.
• Strong knowledge of Kroll and other pharmacy management systems.
• Excellent communication and relationship-building skills.
• Strategic problem-solving skills and a customer-first approach.
• Ability to thrive in a fast-paced, collaborative environment.
• Passion for improving pharmacy operations and patient care through technology.

Why Join Us?

• Be part of a passionate team dedicated to excellent customer service.
• Represent TELUS’s values and make a positive impact on pharmacy clients.
• Enjoy a workplace that values well-being, continuous learning, and a friendly culture.
• Contribute to revolutionizing pharmacy services with innovative technology.

Salary Range: $72,000-$108,000
Performance Bonus or Sales Incentive Plan: 12%
Actual total compensation will depend on knowledge, skills, performance, and experience. TELUS offers benefits such as:

• Competitive salary and bonus, minimum 3 weeks of vacation, flexible benefits.
• Work in-office, virtually, or hybrid based on role requirements.
• Company-matched pension and share purchase programs.
• Opportunities to give back to communities.
• Career growth and learning opportunities.

Please note that compensation may change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team committed to innovation and doing good. We improve lives through technology and foster a culture that empowers problem-solving and human-centric outcomes in a digital world.

Our high-performance culture is personally fulfilling, professionally challenging, and rewarding. We value diversity and equitable access to employment. Your unique talents are appreciated here. Join us to help make the future friendly.

Additional Information

Note for Quebec candidates: If English knowledge is required, it’s because of interactions with external or internal parties or the use of English applications/software in your tasks.