Client Service Manager II - Pharmacy Solutions

Intello Technologies Inc.; Toronto; Hybrid; CAD 72,000 - 108,000; Full time

Job summary

Join a forward-thinking company as a Client Service Manager II, where your expertise in pharmacy operations will elevate customer experiences. This role involves engaging with pharmacy clients, optimizing their use of Kroll systems, and driving service excellence. Be part of a passionate team dedicated to improving patient care through innovative technology solutions. Enjoy a workplace that values well-being and continuous learning, while contributing to the transformation of pharmacy services. If you thrive in collaborative environments and are passionate about enhancing healthcare through technology, this opportunity is perfect for you.

Benefits

Comprehensive total rewards package

Minimum 3 weeks of vacation

Flexible benefits plan

Generous company matched pension

Career growth opportunities

Community involvement programs

Qualifications

• Experience in pharmacy operations and technology solutions.
• Strong understanding of Kroll and pharmacy management systems.

Responsibilities

• Lead client engagements and optimize Kroll utilization.
• Drive service excellence and innovate pharmacy operations.

Skills

Pharmacy Operations

Kroll System

Customer Relationship Management

Strategic Problem-Solving

Communication Skills

Education

Bachelor's Degree in Pharmacy or related field

Tools

Kroll

Pharmacy Management Systems

Job description

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Client Service Manager II - Pharmacy Solutions

Location:

Toronto, ON, CA, M5J 2V5

Jobs by Category: Technology Solutions

Job Function: Health Solutions

Status: Full Time

Schedule: Regular

Create Awesome Experiences for Our Customers

Are you a problem-solver who thrives on challenges? Do you believe that continuous learning is an exhilarating journey, and that well-being is just as important as career success? If so, join the TELUS Health team for an exciting and fulfilling career!

At TELUS Health, we cultivate a workplace that encourages curiosity, promotes continuous learning, and, most importantly, values fun! We prioritize your well-being, understanding that a happy and healthy team is key to exceptional performance. Together, we’re building a future that’s not just friendly but truly fantastic.

Your Mission

As a Client Service Manager II, your mission is to elevate the customer experience to new heights by supporting our pharmacy clients. You will serve as the primary point of contact for pharmacy professionals, ensuring they fully leverage their Kroll and pharmacy technology solutions. Your deep understanding of pharmacy operations, coupled with your ability to implement innovative solutions, will drive exceptional service delivery and improve both patient care and operational efficiency. Your expertise will empower pharmacists to confidently utilize their systems, transforming pharmacy services for the better.

What You’ll Do

• Lead Client Engagements: Act as the main point of contact for pharmacy clients, understanding their business needs and regulatory requirements
• Optimize Kroll Utilization: Ensure clients fully leverage Kroll and other pharmacy management solutions by implementing best practices and innovative strategies
• Drive Service Excellence: Deliver outstanding service by deeply understanding and addressing client needs, fostering a positive and seamless customer experience
• Provide Strategic Insights: Gather and share valuable customer insights to inform continuous improvements in our solutions
• Innovate and Implement: Develop and execute solutions that enhance pharmacy operations, patient safety, and compliance
• Empower Pharmacy Teams: Provide advanced support to help pharmacists and their teams maximize efficiency in their daily workflows
• Collaborate Cross-Functionally: Work with internal teams, including Product, Support, and Sales, to drive our shared vision and deliver impactful results
  

What You Bring

• Experience in pharmacy operations, pharmacy technology, and related healthcare solutions
• Strong understanding of Kroll and other pharmacy management systems required
• Exceptional communication and relationship-building skills
• Strategic problem-solving abilities and a customer-first mindset
• Ability to thrive in a fast-paced, collaborative environment
• Passion for improving pharmacy operations and patient care through technology

Why Join Us?

• Be part of a passionate team dedicated to providing best-in-class customer service and support
• Represent the TELUS brand, values, and promise, making a positive impact on pharmacy clients
• Enjoy a workplace that values well-being, promotes continuous learning, and fosters a fun and friendly culture
• Contribute to revolutionizing pharmacy services by empowering pharmacists with innovative technology solutions

Salary Range: $72,000-$108,000

Performance Bonus or Sales Incentive Plan: 12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefitssuch as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

Please note that the compensation shown in the job postingmay be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.