Client Service Manager II (Pharmacy)

Intello Technologies Inc.; Toronto, Ottawa, Vancouver, Moncton, Halifax; Hybrid; CAD 72,000 - 108,000; Full time

Job summary

Join a forward-thinking team dedicated to enhancing pharmacy services through innovative technology solutions. As a Client Service Manager II, you will play a crucial role in transforming the customer experience for pharmacy professionals. Your expertise in pharmacy operations and technology will empower clients to maximize their systems, ensuring improved patient care and operational efficiency. This dynamic role offers an opportunity to work in a supportive environment that values well-being and continuous learning. If you are passionate about making a positive impact in healthcare, this is the perfect opportunity for you.

Benefits

Comprehensive total rewards package

Minimum 3 weeks of vacation

Flexible benefits plan

Generous pension and share purchase programs

Career growth and development opportunities

Qualifications

• Experience in pharmacy operations or healthcare solutions is essential.
• Strong understanding of Kroll and pharmacy management systems is highly valued.

Responsibilities

• Lead client engagements and optimize Kroll utilization for pharmacy clients.
• Drive service excellence and provide strategic insights for continuous improvements.

Skills

Pharmacy Operations

Customer Relationship Management

Strategic Problem-Solving

Communication Skills

Education

Degree in Pharmacy or Related Field

Tools

Kroll

Pharmacy Management Systems

Job description

Jobs by Category: Health

Job Function: Health Solutions

Status: Full Time

Schedule: Regular

Description

Create Awesome Experiences for Our Customers

Are you a problem-solver who thrives on challenges? Do you believe that continuous learning is an exhilarating journey, and that well-being is just as important as career success? If so, join the TELUS Health team for an exciting and fulfilling career!

At TELUS Health, we cultivate a workplace that encourages curiosity, promotes continuous learning, and, most importantly, values fun! We prioritize your well-being, understanding that a happy and healthy team is key to exceptional performance. Together, we’re building a future that’s not just friendly but truly fantastic.

Your Mission

As a Client Service Manager II, your mission is to elevate the customer experience to new heights by supporting our pharmacy clients. You will serve as the primary point of contact for pharmacy professionals, ensuring they fully leverage their Kroll and pharmacy technology solutions. Your deep understanding of pharmacy operations, coupled with your ability to implement innovative solutions, will drive exceptional service delivery and improve both patient care and operational efficiency. Your expertise will empower pharmacists to confidently utilize their systems, transforming pharmacy services for the better.

What You’ll Do

1. Lead Client Engagements: Act as the main point of contact for pharmacy clients, understanding their business needs and regulatory requirements.
2. Optimize Kroll Utilization: Ensure clients fully leverage Kroll and other pharmacy management solutions by implementing best practices and innovative strategies.
3. Drive Service Excellence: Deliver outstanding service by deeply understanding and addressing client needs, fostering a positive and seamless customer experience.
4. Provide Strategic Insights: Gather and share valuable customer insights to inform continuous improvements in our solutions.
5. Innovate and Implement: Develop and execute solutions that enhance pharmacy operations, patient safety, and compliance.
6. Empower Pharmacy Teams: Provide advanced support to help pharmacists and their teams maximize efficiency in their daily workflows.
7. Collaborate Cross-Functionally: Work with internal teams, including Product, Support, and Sales, to drive our shared vision and deliver impactful results.

Qualifications

What You Bring

1. Experience in pharmacy operations, pharmacy technology, or related healthcare solutions.
2. Strong understanding of Kroll and other pharmacy management systems is highly valued.
3. Exceptional communication and relationship-building skills.
4. Strategic problem-solving abilities and a customer-first mindset.
5. Ability to thrive in a fast-paced, collaborative environment.
6. Passion for improving pharmacy operations and patient care through technology.

Why Join Us?

1. Be part of a passionate team dedicated to providing best-in-class customer service and support.
2. Represent the TELUS brand, values, and promise, making a positive impact on pharmacy clients.
3. Enjoy a workplace that values well-being, promotes continuous learning, and fosters a fun and friendly culture.
4. Contribute to revolutionizing pharmacy services by empowering pharmacists with innovative technology solutions.

Join us at TELUS Health and be a part of something extraordinary!

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Salary Range: $72,000-$108,000

Performance Bonus or Sales Incentive Plan: 12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

1. Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family.
2. Flexibility to work in-office, virtually or a combination of both.
3. Generous company matched pension and share purchase programs.
4. Opportunity to give back to communities in which we work, live and serve.
5. Career growth and learning & development opportunities to develop your skills.
6. And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers, and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records.

140 million+
Health claims processed using TELUS Health solutions.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.