Client Service Coordinator - Relief

YW Calgary; Calgary; On-site; CAD 45,000 - 55,000; Full time

Job summary

YW Calgary is seeking a Client Service Coordinator for its Transitional Housing program. The role involves providing frontline support to women facing homelessness, utilizing crisis intervention strategies and collaborating with various stakeholders. Applicants should have a background in human services and a commitment to equity and inclusion.

Benefits

Comprehensive benefits

Onsite fitness facilities

Childcare facilities

Professional development opportunities

Qualifications

• At least two years of related experience working with individuals experiencing mental health and addictions.
• Current CPR and First Aid Certification is required.
• Knowledge of issues specific to women experiencing homelessness.

Responsibilities

• Provide crisis intervention and emotional support to clients.
• Work with clients to identify appropriate community resources.
• Maintain accurate case notes and occupancy stats.

Skills

Crisis intervention

Conflict management

De-escalation

Emotional Support

Education

Post-secondary education in Human Services

Job description

Transitional housing program is a harm reduction program that works with women who are homeless or at risk of homelessness due to mental health/substance abuse, domestic violence, and poverty/lived experience. The Client Service Coordinator position is a front-line role, acts as the first point of contact to residents and provides client support to residents within the Transitional Housing program. This position is responsible for engaging clients in activating individualized, intentional service plans and facilitating access to all services/resources in support of client goals. The Client Service Coordinator works closely with a variety of internal and external stakeholders in support of client, program, and organizational goals.

You support women who have experienced multiple barriers in sustaining housing, to gain control of their lives, achieve economic stability and live free from violence. Your organizational skills and experience allow you to be calm under pressure, think critically and work from a thoughtful place. You get energy from being part of an environment where everyone does their best to support women as they build a sense of social inclusion and develop a sense of mastery over their lives.

This position is a relief position and does not have guaranteed hours. Shifts can be on short notice and there is flexibility in available hours, shifts and days of the week.

What We Offer

• Truly rewarding work; contribute to lasting, positive change for employees, clients and our community
• A supportive team environment and opportunities for professional development
• Comprehensive benefits, onsite fitness, and childcare facilities
  
  

What You’ll Do

• Provide Crisis intervention, Emotional Support, and take part in creating client safety plans
• Attends to crisis situations (i.e., disagreements, substance use related crisis) focusing on defusing situations before they escalate
• Maintain records in accordance with program policies, organizational standards, and the mission and philosophy of YW Calgary
• Work with clients to identify and navigate appropriate community resources
• Demonstrate proficiency in the service delivery process: assess for client needs, safety concerns, crisis intervention, and safety planning
• Use a strength based and harm reduction approach when supporting clients
• Support administrative functions and maintain up-to date and accurate case notes / client information, occupancy stats, rent collection as required
• Keep up to date on evidence-based practice related to program, i.e., homelessness, domestic violence, mental health, Substance use and feminist practice
  
  

What You’ll Bring

• Post-secondary education in Human Services with at least two years of related experience directly working with individuals experiencing mental health and addictions, a combination of experience and education may be considered.
• Ability to shift directions, work under pressure and support overall team needs as required.
• Strong Crisis intervention, conflict management, de-escalation, and resolution skills.
• Knowledge of issues specific to women experiencing homelessness including poverty, trauma, domestic violence, addictions, and mental health
• Knowledge of the “Housing First” philosophy and housing models
• Ensures all activities and actions are accomplished with an equity, diversity, and inclusion lens
• Current CPR and First Aid Certification, ASIST, NVCI and Brain story certification
  
  

If you want to change lives, we want to hear from you.

Deadline: June 30th 2025

Apply today by submitting your resume, cover letter, and salary expectations.

Check out our website for more information about YW Calgary: www.ywcalgary.ca

YW Calgary is committed to providing an equitable, diverse, and inclusive workplace where all employees, volunteers and clients feel valued and respected, whatever their race, religious beliefs, colour, gender, gender identity, gender expression, sexual orientation, disability, age, ancestry, or place of origin.