Client Service Coordinator Part Time UBC

COMPASS GROUP CANADA; Vancouver; On-site; CAD 22,000 - 28,000; Part time

Benefits offered by this job

Great Place to Work

FORTUNE Global 500 Company

Best Workplaces Retail & Hospitality

Fortune World’s Most Admired Companies

Health Benefits

Mental Health and Wellness

Diversity and Inclusion

Job summary

COMPASS GROUP CANADA on campus is seeking a Client Service Coordinator to maintain relationships by responding to inquiries and documenting actions. The role offers a flexible schedule of 10-20 hours per week under a semester-based contract, with work located at 6200 University Blvd, Vancouver, BC.

Open to UBC students only, this position emphasizes providing quality service, coordinating with campus management, replenishing products, and ensuring merchandising accuracy on campus vending

Qualifications

• Previous experience in customer service and retail is an asset.
• Able to multitask and work independently and in a team setting.
• Able to stand on feet for long period of time.
• Friendly and warm with a positive attitude.
• Desire to learn applicable skills in customer service and engagement.

Responsibilities

• Weekly site visits to vending machines and markets on campus to check pricing, machine functionality and merchandising.
• Respond to customer inquiries by reviewing previous inquiries and responses; gather information and verify understanding.
• Record customer inquiries by documenting inquiries and responses in accounts.
• Improve quality service by recommending improved processes.
• Replenish products and supplies to ensure in stock conditions.
• Communicate with the management team regarding customer requests and vendor concerns.

Skills

Customer service

Retail experience

Multitask

Teamwork

Stand long hours

Job description

Job Summary

Maintains customer relationship by responding to inquiries; documenting actions.

Maintains customer relationship by responding to inquiries; documenting actions.

Flexible Schedule – 10-20 hours per week, semester based contract

Work Location: 6200 University Blvd, Vancouver, BC

Important Information

This position is open to UBC students only

Essential Duties And Responsibilities

• Weekly site visits to various vending machines and/or unattended markets on campus to check pricing consistency, machine functionality and the correct merchandising of the machines.
• Respond to customer inquiries by reviewing previous inquiries and responses; gathering and researching information; and verifying customer’s understanding of information.
• Record customer inquiries by documenting inquiries and responses in customers’ accounts.
• Improve quality service by recommending improved processes.
• Replenish products and supplies to ensure in stock conditions at all.
• Communicate with the management team regarding customer requests and vendor-related concerns.

Qualifications

Think you have what it takes to be one of our Client Service Coordinators? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:

• Previous experience in customer service and retail is an asset.
• Able to multitask and work independently and in a team setting.
• Able to work in a past face environment.
• Able to stand on feet for long period of time.
• Friendly and warm.
• Demonstrates positive attitude.
• Desire to learn applicable skills in customer service and engagement.

What’s in it for you

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.

For accommodation requests during the hiring process, please contact [e-mail] for further information.