Client Service Coordinator

Banfield Pet Hospital; Golden Horseshoe; On-site; CAD 35,000 - 50,000; Full time

Job summary

Join Banfield Pet Hospital as a Client Service Coordinator, where you'll manage client interactions and enhance the productivity of our veterinary team. This role involves promoting hospital services, ensuring exceptional client care, and performing essential administrative tasks in a welcoming environment.

Qualifications

• One year of related experience preferred, especially in customer service.
• Medical background or training in medical terminology is preferred.

Responsibilities

• Manage the flow of clients and pets through the hospital.
• Promote hospital services and ensure excellent care.
• Assist clients with documentation and service.

Skills

Customer Service

Communication

Administrative Skills

Education

High School Diploma or equivalent

Job description

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") manages the flow of clients and pets through the hospital, maximizes the productivity of the veterinary team, ensures effective communication with associates and clients, and coordinates care in a friendly, welcoming, and efficient manner. The goal is to encourage client retention and referrals.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc. within oneself and the team.
• Actively promote hospital services and direct client flow to ensure excellent care and maximize team productivity.
• Increase the number of pets seen by maintaining a productive and efficient hospital environment, supporting wellness plan clients.
• Provide professional, efficient, and exceptional service, including welcoming clients and pets, ensuring their comfort, and educating them about pet health.
• Educate clients about wellness plans, preventative care, and hospital services.
• Assist incoming clients with documentation, entering pet information, and ensuring prompt service.
• Assist outgoing clients with instructions, invoices, dispensing prescriptions, retail sales, and scheduling.
• Manage finances accurately and follow proper opening and closing procedures.
• Perform necessary administrative functions.
• Perform other duties as assigned.

SPECIAL WORKING CONDITIONS

• Ability to work at a computer for extended periods.
• Comfort around various pets (dogs, cats, birds, reptiles, etc.).
• May require more than 40 hours per week, including weekends and evenings.
• Exposure to pets that may bite or scratch, and potential exposure to anesthesia, radiation, biological hazards, and medications.

EXPERIENCE, EDUCATION AND/OR TRAINING

• High School Diploma or equivalent preferred.
• At least 18 years old for duties involving radiography and radioactive substances.
• One year of related experience preferred, especially in customer service.
• Medical background or training in medical terminology is preferred.

Start your career as a Client Service Coordinator at Banfield. Learn about your potential impact and how we support our team and the profession.