Quick Service Restaurants (QSR) Lead - Eataly Don Mills

Eataly Group; Golden Horseshoe; On-site; CAD 45,000 - 60,000; Full time

Job summary

Eataly Group is seeking a Quick Service Restaurants (QSR) Lead for their Golden Horseshoe location. The role involves supervising daily operations, training staff, and ensuring high hospitality standards. Candidates should have supervisory experience in food service and a passion for Italian cuisine.

Qualifications

• 2+ years of lead or supervisory experience in food service.
• Strong knowledge of steps of service.
• Availability for flexible schedule including evenings and weekends.

Responsibilities

• Supervises day-to-day operations of QSR counters.
• Trains, motivates, and organizes team members.
• Ensures compliance with quality, health, safety, and sanitation standards.

Skills

Communication

Problem Solving

Leadership

Knowledge of Italian Cuisine

Math Skills

Education

High School Graduate

Post-secondary Degree

Tools

Manual Espresso Machine

Drink Blender

Juicer

Cash Register

Job description

Quick Service Restaurants (QSR) Lead - Eataly Don Mills

• Full-time

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to :

• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) Lead assists with supervising and running the day-to-day operations of the QSR counters. Reports to the QSR General Manager and the QSR Assistant General Managers; supervises QSR Sales Associates and Baristas.

• Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly and high hospitality standards are met
• Trains, motivates, mentors and organizes team members
• Purchases supplies, beverages and equipment per the direction of the QSR General Manager
• Monitors inventory, checks orders and distributes supplies as needed throughout the department
• Manages transactions and ensures accurate accounting
• Records shift notes and assists with administrative duties such as scheduling when needed
• Ensures department complies with all quality, health, safety and sanitation standards
• Documents, investigates and resolves guest incidents
• Performs other duties as required or assigned
• High school graduate or equivalent; post-secondary degree preferred
• 2+ years of lead or supervisory experience in food service
• Math skills and ability to handle money accurately
• Strong knowledge of steps of service
• Excellent communication and problem-solving skills
• Knowledge of coffee and coffee production
• Knowledge of Italian cuisine and beverage preferred

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Ability to operate equipment such as manual espresso machine, drink blender, juicer and cash register

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Quick Service Eataly • Golden Horseshoe, ON, Canada