Client Scheduling Associate (Toronto)

Veritext Corp; Toronto; On-site; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Hybrid work structure

Paid time off

Health benefits

Tuition reimbursement

Employee referral program

Job summary

Veritext Corp in Canada is seeking a Customer Scheduling Coordinator for Canada to schedule meetings and depositions, respond to inquiries, and provide state-of-the-art service that meets client needs.

You will coordinate resources (reporters, videographers, interpreters) and confirmations for upcoming jobs, while building strong relationships with reporters, agencies and clients. The role requires excellent written and verbal communication, and strong attention to detail.

Qualifications

• Customer service oriented with strong interpersonal skills
• Excellent written and verbal communication skills
• Detail oriented, organized and able to multi-task

Responsibilities

• Respond to all client requests received via email and/or phone queue in a timely, pleasant and professional manner
• Schedule proceedings in our proprietary software ensuring complete, accurate and consistent information
• Assign appropriate resources (reporters, videographers, interpreters) with technology to match client needs on jobs
• Confirm assignments for the next business day
• Build and maintain relationships with reporters, agencies, videographers, interpreters, and other outside vendors
• Provide assistance to reporters and videographers (directions, tech issues, etc.) and escalate as needed
• Communicate professionally with clients, subcontractors and staff to ensure proper execution of all aspects of upcoming jobs
• Resolve issues and escalate as needed to ensure prompt and accurate resolution

Job description

At Veritext, we focus on the details – so legal teams can focus on the case.

About the role:

Providing our clients with exceptional service is the foundation of our business. In Client Scheduling (Canada), you will be responsible for scheduling meetings and depositions, responding to inquiries and providing our clients with state‑of‑the‑art products and services that will meet their needs.

What you'll get to do:

• Respond to all client requests received via email and/or phone queue in a timely, pleasant and professional manner
• Schedule proceedings in our proprietary software ensuring complete, accurate and consistent information
• Assign appropriate resources (reporters, videographers, interpreters) with technology to match client needs on jobs
• Confirm assignments for the next business day
• Build and maintain relationships with and provide support to reporters, agencies, videographers, interpreters, etc. and all other outside vendors, as applicable
• Provide assistance to reporters, videographers, as applicable (i.e., directions, my steno machine is broken, legal issues, etc.); escalat to appropriate Veritext colleague if necessary
• Communicate professionally with clients, subcontractors and staff to ensure proper execution of all aspects of upcoming jobs are met
• Resolve issues and escalat as needed to ensure prompt and accurate resolution

The kind of teammate we’re looking for:

• Customer service oriented with strong interpersonal skills
• Dedicated professional with the ability to respond to requests promptly and accurately
• Must possess excellent written and verbal communication skills
• Must be detail oriented, organized and be able to multi-task

What’s in it for you:

• Competitive compensation and total rewards package
• Hybrid work structure (two days in the office, three days working remotely)
• Paid Time Off torest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)
• Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board‑certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on‑demand content, and more)
• Matched 401(k) to help you save for your future
• Pet insurance to help your pet(s) live a long and happy life
• Company‑paid life insurance as well as short‑term and long‑term disability insurance
• Learning and development opportunities to advance both personally and professionally
• Veritext Summer Camp – a fun‑filled culture building and learning experience
• Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!

About Veritext:

Veritext is the global leader in technology‑enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest‑quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state‑of‑the‑art conference spaces across North America.

Veritext is committed to delivering comprehensive, client‑focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy‑to‑use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security (including HIPAA and PII compliance) ensures that Veritext clients have the best tools available and the confidence of working with the market leader.

Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

About this posting:

Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job‑related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.

If you need an accommodation for any part of the applicant process because of a medical condition or disability, please send an email to [e-mail] or call a member of our People Team to let us know the nature of your request.

Please be aware of fraudulent recruiting activities. Veritext will onlycontact candidates through [e-mail] addresses. We will never ask for sensitive personal information or payments during the hiring process. If you are ever unsure about the legitimacy of a communication or have been asked for any of the above, please contact us directly at [e-mail] .