Client Safety Program Lead, Permanent Full-Time

VHA Home HealthCare; Toronto; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Benefits and pension plan

Education and professional development

Mentorship and peer support

Career development opportunities

Employee and family assistance program

Wellness resources

Perks & discounts

Staff & service provider events

Job summary

VHA Home HealthCare in Toronto is seeking a Client Safety Program Lead to drive organization-wide safety initiatives grounded in client safety science and high-reliability principles. The role partners with clinical leaders and operations to embed safety into daily practice.

You will develop and evaluate safety frameworks, lead incident reviews, and oversee Education and CIM processes, aligning with Accreditation Canada standards and organizational learning.

Qualifications

• Master’s degree in a health-related field (e.g. Quality and Patient Safety, Public Health, Health Administration) or equivalent.
• Regulated health professional preferred.
• Certified Professional in Patient Safety (CPPS) or equivalent certification.
• Minimum five (5) years of progressive experience in patient safety within a healthcare setting.
• Experience leading organizational patient safety programs and initiatives.
• Experience leading incident review processes and implementing systems-level improvements.
• Experience with Accreditation Canada readiness activities and safety-related practices.
• Strong knowledge of client safety science, safety culture, systems thinking, and high reliability principles.

Responsibilities

• Leads client safety program development, implementation, evaluation and continuous improvement.
• Establishes and monitors client safety priorities, goals, indicators and work plans.
• Provides organization-wide consultation on client safety including just culture and human factors.
• Leads client safety governance, including chairing the Client Safety Committee.
• Monitors client safety trends, identifies risks and opportunities, and improves safety.
• Oversees incident management and organizational learning from safety events.
• Develops and delivers client safety education and incident management processes.
• Coordinates readiness for Accreditation Canada’s Required Safety Practices.

Skills

Leadership

Client safety

Stakeholder collaboration

Data literacy

Communication

Analytical thinking

Education

Master’s degree in a health-related field

CPPS certification

Regulated health professional preferred

Job description

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.”

View more comments from our clients and their family members.

Pay Range

Base Salary: $70,000- $100,000 (commensurate with experience)

Reporting to the Director of Quality, the Client Safety Program Lead provides organization-wide leadership and stewardship for VHA’s Client Safety Program. Grounded in client safety science, systems thinking, and high-reliability principles, the role leads a proactive, evidence-informed approach to preventing harm and supporting safe, high-quality care and services.

The Program Lead develops, implements, evaluates and continuously improves client safety frameworks, programs, policies and practices. Working closely with operational leaders, professional practice teams and other stakeholders, the role brings client safety principles into everyday practice, supports learning from safety events, and helps build VHA’s capacity for sustainable safety improvement.

The role works across the organization to client safety priorities with VHA’s strategic direction, regulatory requirements and Accreditation Canada standards, while fostering a culture of transparency, accountability, learning and continuous improvement.
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Key Areas of Accountability:

VHA’s Client Safety Program Lead will be required to do the following tasks, but not limited to:

• Leads VHA’s Client Safety Program including the development, implementation, evaluation and continuous improvement to achieve quality and safety outcomes.
• Establish and monitor client safety priorities, goals, indicators and work plans.
• Provide organization-wide expertise, consultation, and influence on client safety including systems thinking, just culture, psychological safety, human factors and high reliability.
• Lead client safety governance, including chairing VHA’s Client Safety Committee.
• Monitor client safety trends, identify risks and opportunities, and advance strategies to pro-actively prevent and mitigate harm and improve safety.
• Provide oversight of client safety incident management, including reporting, review, analysis, follow-up and organizational learning.
• Develop, maintain and deliver client safety education including VHA’s incident management processes and Client Incident Module (CIM).
• Coordinate organizational readiness related to Accreditation Canada’s Required Safety Practices (RSPs) and support implementation and ongoing compliance.

Required Qualifications:

• Master’s degree in a health-related field (e.g. Quality and Patient Safety, Public Health, Health Administration) or equivalent.
• Regulated health professional preferred.
• Recognized certification in patient/client safety required (e.g. Certified Professional in Patient Safety [CPPS]).
• Minimum five (5) years of progressive experience in patient/client safety within a healthcare setting.
• Demonstrated experience leading organizational patient/client safety programs and initiatives.
• Demonstrated experience leading incident review processes and implementing sustainable systems-level improvements.
• Experience leading Accreditation Canada readiness activities and supporting the implementation of safety-related practices.
• Strong knowledge of client safety science, safety culture, systems thinking, human factors, and high reliability principles.
• Experience developing safety frameworks, priorities and work plans.
• Experience managing safety indicators, dashboards and performance reports.
• Demonstrated ability to influence and lead across an organization without direct authority.
• Exceptional communication, collaboration, facilitation and relationship-building skills.
• Strong data literacy and analytical skills.

What makes VHA’s compensation unique?

• Benefits and pension plan for permanent eligible employees
• Compensation for education and professional development
• VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career
• Mentorship and peer support
• Career development opportunities
• Employee and family assistance program
• Wellness resources
• Perks & discounts
• Staff & service provider events

Accommodation and VHA’s commitment to DEI

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.

In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care.