Client Resource Coordinator

Johnson Controls; Toronto; On-site; CAD 39,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Paid vacation

Comprehensive benefits

Training opportunities

Collaborative team

Zero Harm safety

Job summary

Johnson Controls in Canada is seeking a Service Scheduler to coordinate service calls and manage technician schedules from the office. You will ensure timely preventative maintenance, debrief daily activities, and liaise with billing and support teams to move jobs through the process.

The role emphasizes strong organizational and communication skills, ability to handle many projects, and a client-focused approach. Office-based role with comprehensive benefits and ongoing training opportunities.

Qualifications

• High school diploma or equivalent required.
• Ability to work independently with strong organization and attention to detail.
• Strong interpersonal skills to communicate with clients.
• Ability to manage a large number of projects, tasks and issues with tact and persistence.
• Ability to prioritize work based on financial impact to business goals.
• Ability to influence diverse teams to accomplish tasks/goals.

Responsibilities

• Under direct supervision, receive and schedule customer calls for service.
• Manage schedule of technicians and mechanics to meet monthly forecasting goals.
• Debrief technicians' activities and coordinate with teams to resolve issues quickly.
• Assess job completion and progress through billing and customer support processes.
• Coordinate labor scheduling and communicate action plans to customers.
• Ensure work meets customer expectations and follow up as needed.
• Answer inquiries, resolve or escalate customer issues, and maintain daily schedules.
• Maintain up-to-date customer account information in NxGen.

Skills

Independent work

Organizational skills

Attention to detail

Interpersonal skills

Multitasking

Prioritization

Communication

Education

High school diploma

Associate degree

Tools

NxGen scheduling system

Job description

Johnson Controls, a global leader in thermal management, mission‑critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry‑leading field organization, we elevate customer performance, turn goals into real‑world results and help move society forward.

Here’s what we have to offer

• Competitive pay.
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package, including pension plans, medical, dental, and vision care – available from day one.
• Extensive product and on‑the‑job/cross‑training opportunities, supported by our outstanding internal resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• This role requires working primarily from the office.

What you will do

• Under direct supervision of Service Manager, receives and schedules customer calls for service.
• Manages schedule of assigned technicians and mechanics.
• Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals.
• Debriefs activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly.
• Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.

How you will do it

• Receives customer requests for unscheduled or scheduled service.
• Coordinates labor scheduling to align technicians to the appropriate customer and service needs.
• Communicates the action plan and services to be provided directly to the customer.
• Ensures work has been performed to the customer’s expectations and performs follow‑up with the customer, as needed.
• Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
• Debrief activities daily.
• Ensures Technicians are provided with daily schedules.
• Maintains consistent communication with assigned Technicians.
• Follows up on activities to ensure completion in an established timeframe.
• Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
• Scheduled Service Visits – on time.
• Parts ordering/PO creation support.
• Start‑up support.
• Customer PO confirmation.
• WIP Management.
• Reconcile exceptions (SIR and AP).
• Attend weekly planning/scheduling meetings.
• Assist with monitoring of time and expense reporting submission.
• Review and correct unassociated time for timesheets for technicians.
• Other duties and administrative activities as assigned.

What we look for

Required:

• High school diploma or equivalent required.
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based on financial impact to desired business goals.
• Able to influence diverse teams to accomplish tasks/goals.

Preferred:

• Two to five years of service industry experience and/or service scheduling.
• Associate degree.
• Experience and/or basic project accounting or costing principles.
• Bilingual in French and English.

HIRING HOURLY RANGE: $28.00-$39.00 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act ("AODA"). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission‑critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.