Client Relations & Front Desk Specialist

The-Multicultural-Association-of-the-Greater-Moncton-Area-...; City of Moncton; On-site; CAD 39,000 - 48,000; Full time

Job summary

The Client Relations Coordinator at MAGMA serves as the first contact for clients, partners, volunteers, and visitors. It delivers front desk and administrative support, directing inquiries and coordinating appointments while upholding confidentiality and high service standards.

Working with the Front Office Supervisor, the role ensures smooth daily operations, welcomes a diverse community, and maintains organized reception and information resources to support MAGMA programs and services.

Qualifications

• High school diploma or equivalent; post-secondary education in Office Administration, Customer Service, or a related field is considered an asset.
• Previous reception/administrative experience.
• Strong customer service, interpersonal, and communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft 365 and other office technology.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to handle confidential information with discretion and professionalism.
• Ability to work effectively with individuals from diverse cultural and linguistic backgrounds.

Responsibilities

• Act as the first point of contact at MAGMA reception, welcoming clients, partners, volunteers, and visitors, answering the main telephone line, responding to general inquiries, and directing requests to the appropriate department or team member.
• Maintain a professional, welcoming, and organized reception environment.
• Provide general information regarding MAGMA programs and services and direct inquiries to the appropriate department, staff member, or communication channel.
• Direct clients, partners, and visitors to meetings, appointments, language classes, CELPIP examinations, and other scheduled activities.
• Monitor the front office email accounts and ensure inquiries are routed appropriately.
• Identify and escalation urgent, sensitive, or operational concerns to the Front Office Supervisor.
• Coordinate with internal departments to facilitate the timely routing of inquiries, appointments, and requests.
• Monitor office supply levels and advise replenishment when necessary.
• Order approved office supplies and materials per procedures.
• Receive, sort, and distribute mail and packages, and notify staff when items are ready for collection.
• Maintain reception resources, forms, brochures, and informational materials.
• Provide administrative support to facilitate efficient front office operations.
• Communicate operational issues to the Front Office Supervisor.

Skills

Customer service

Interpersonal skills

Communication

Organization

Multitasking

Discretion with confidential info

Diversity sensitivity

Education

High school diploma

Office Administration / related asset

Tools

Microsoft 365

Job description

The Client Relations Coordinator at MAGMA serves as the first contact for clients, partners, volunteers, and visitors. It delivers front desk and administrative support, directing inquiries and coordinating appointments while upholding confidentiality and high service standards.

Working with the Front Office Supervisor, the role ensures smooth daily operations, welcomes a diverse community, and maintains organized reception and information resources to support MAGMA programs and services.