Client Relations Coordinator

The-Multicultural-Association-of-the-Greater-Moncton-Area-...; City of Moncton; On-site; CAD 39,000 - 48,000; Full time

Job summary

The Client Relations Coordinator at MAGMA serves as the first contact for clients, partners, volunteers, and visitors. It delivers front desk and administrative support, directing inquiries and coordinating appointments while upholding confidentiality and high service standards.

Working with the Front Office Supervisor, the role ensures smooth daily operations, welcomes a diverse community, and maintains organized reception and information resources to support MAGMA programs and services.

Qualifications

• High school diploma or equivalent; post-secondary education in Office Administration, Customer Service, or a related field is considered an asset.
• Previous reception/administrative experience.
• Strong customer service, interpersonal, and communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft 365 and other office technology.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to handle confidential information with discretion and professionalism.
• Ability to work effectively with individuals from diverse cultural and linguistic backgrounds.

Responsibilities

• Act as the first point of contact at MAGMA reception, welcoming clients, partners, volunteers, and visitors, answering the main telephone line, responding to general inquiries, and directing requests to the appropriate department or team member.
• Maintain a professional, welcoming, and organized reception environment.
• Provide general information regarding MAGMA programs and services and direct inquiries to the appropriate department, staff member, or communication channel.
• Direct clients, partners, and visitors to meetings, appointments, language classes, CELPIP examinations, and other scheduled activities.
• Monitor the front office email accounts and ensure inquiries are routed appropriately.
• Identify and escalation urgent, sensitive, or operational concerns to the Front Office Supervisor.
• Coordinate with internal departments to facilitate the timely routing of inquiries, appointments, and requests.
• Monitor office supply levels and advise replenishment when necessary.
• Order approved office supplies and materials per procedures.
• Receive, sort, and distribute mail and packages, and notify staff when items are ready for collection.
• Maintain reception resources, forms, brochures, and informational materials.
• Provide administrative support to facilitate efficient front office operations.
• Communicate operational issues to the Front Office Supervisor.

Skills

Customer service

Interpersonal skills

Communication

Organization

Multitasking

Discretion with confidential info

Diversity sensitivity

Education

High school diploma

Office Administration / related asset

Tools

Microsoft 365

Job description

The Multicultural Association of the Greater Moncton Area, Moncton, NB, CA

Client Relations Coordinator

Position

Full-Time, Permanent (40 hours per week)

Language

Fluent in English; additional languages are an asset

Remuneration

Salary: $43,680.00 Annually

Position Summary

The Client Relations Coordinator serves as the first point of contact for clients, partners, volunteers, and visitors at MAGMA. The incumbent is responsible for providing professional front desk and administrative support by responding to inquiries, directing requests to the appropriate department or staff member, and coordinating appointments and bookings.

Working closely with the Front Office Supervisor, the incumbent helps ensure the efficient day-to-day operation of the front office while maintaining high standards of customer service, professionalism, confidentiality, and administrative accuracy.

Core Position Responsibilities

Front Desk Operations & Client Service

• Act as the first point of contact at MAGMA reception, welcoming clients, partners, volunteers, and visitors, answering the main telephone line, responding to general inquiries, and directing requests to the appropriate department or team member.
• Maintain a professional, welcoming, and organized reception environment.
• Provide general information regarding MAGMA programs and services and direct inquiries to the appropriate department, staff member, or communication channel.
• Direct clients, partners, and visitors to meetings, appointments, language classes, CELPIP examinations, and other scheduled activities.
• Monitor the front office email accounts and ensure inquiries are routed appropriately.
• Identify and escalation urgent, sensitive, or operational concerns to the Front Office Supervisor.
• Coordinate with internal departments to facilitate the timely routing of inquiries, appointments, and requests.

Administrative Support

• Monitor office supply levels and advise the Front Office Supervisor when replenishment is required.
• Order approved office supplies and operational materials in accordance with organizational procedures.
• Receive, sort, and distribute incoming mail, courier packages, and deliveries, and notify staff when items are available for collection.
• Maintain reception resources, forms, brochures, and informational materials.
• Provide administrative support to facilitate efficient front office operations.
• Communicate operational issues, recurring inquiries, and administrative concerns to the Front Office Supervisor.

Required Skills & Qualifications

• High school diploma or equivalent; post-secondary education in Office Administration, Customer Service, or a related field is considered an asset.
• Previous experience in a reception, administrative support, customer service, or front-office environment.
• Strong customer service, interpersonal, and communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft 365 and other office technology.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to handle confidential information with discretion and professionalism.
• Ability to work effectively with individuals from diverse cultural and linguistic backgrounds.

NOTE:

This job description is not intended to be all-inclusive. Employee may be expected to perform other related duties to meet the ongoing needs of the organization.

MAGMA values the diversity of the people it hires and serves. Diversity at MAGMA means fostering a workplace where individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person's talents and strengths. In alignment with these values, diversity within departmental teams may be considered as one of several factors in the hiring process, alongside qualifications and experience.

Attachments (1)

Vacancy - Client Relations Coordinator.pdf