Client Operations Specialist

Leads.io; Toronto; Hybrid; CAD 65,000 - 95,000; Full time

Benefits offered by this job

Vacation days (20/yr)

Hybrid work

Skill development with Meta channels

Open culture and initiative

Knowledge-sharing sessions

Job summary

Leads.io in Toronto, Ontario is seeking a Client Operations Specialist to own end-to-end rollout and QA of direct client campaigns. You will manage pre-launch prep, live campaigns, and post-campaign checks to ensure accuracy, timeliness, and profitability.

This role emphasizes building client relationships, coordinating with internal teams, and providing insights for future campaigns in a hybrid work environment. A strong focus on attention to detail and service excellence is essential.

Qualifications

• Experience in client-facing roles with strong attention to detail.
• Strong project management and data-alignment skills.
• Ability to translate client requests into actionable tasks for internal teams.

Responsibilities

• Own the end-to-end rollout and QA of client campaigns.
• Lead pre-launch preparation, live campaign management, and post-campaign checks.
• Input data and align all systems for new campaigns; ensure invoicing details are accurate.

Skills

Client focus

Project management

Attention to detail

Customer service

Technical savviness

Time management

Communication

Job description

We’re looking for a Client Operations Specialist to own the end-to-end rollout and quality assurance of our direct client campaigns at Leads.io.

From pre-launch preparation to live campaign management and post-campaign checks, you’ll ensure everything runs smoothly, accurately and to the highest standard.

Core responsibilities:

• Building the client relationship during setting up new campaigns and ongoing campaigns.
• Responsible for data input and aligning all the necessary systems in setting-up a new campaign.
• Making sure to administrate all important details about the clients (i.e. invoicing).
• Aligning client request to internal team as well as providing answers to both sides that are important to run a successful campaign.
• Overlooking the big picture of running campaigns and managing it in a way that is timely, efficient and profitable for the company.
• Responsible for arranging the post-campaign reporting for our Business Developers and
• Marketing teams and also help provide the client with important insights/learnings for future campaigns.

Role Specific Competencies:

• You enjoy working with clients
• Project management
• Attention to Detail
• Customer Service
• Technically savvy
• Time Management

One of Leads.io's cultural values is Thrive as a team, and with this in mind, we are committed to building teams that are as diverse as our clients in an inclusive way. Leads.io is looking for the best and most motivated talent and welcomes all applicants. Applicants are assessed fairly and impartially, regardless of race, gender, skin color, religion, national origin, age, disability, genetic information, or any other legally protected status.

What do you get?

• 20 vacation days per year
• Hybrid working
• The opportunity to develop new technical skills by working with channels such as Meta
• Working in an open culture with plenty of room for personal initiative and growth
• Knowledge-sharing sessions organized several times a year by internal and external experts
• Amazing Friday Lunches
• MacBook Pro, Logitech MX, or Apple Magic Mouse/Keyboard
• The opportunity to work fully remotely from your dream location for up to one month per year

Excited? Wait until you see our cultural values!

Trust – Trusting each other brings out the best in us. Trust helps us build long-lasting relationships.

Own it – Own it means taking pride in your work and in yourself. We are committed to Leads.io and continuously take initiative to improve our company.

Grow smart – Our vision is to be the world leader in lead generation. We are committed to continuously growing our business while growing as individuals.

Thrive as a team – We believe achieving excellent results is easier and more enjoyable when we work together. Together, we always strive to become #1.