Client Onboarding & Service Analyst - Large Corporate (Hybrid)

Canadian Imperial Bank of Commerce; Vancouver; Hybrid; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Benefits program

Defined benefit pension plan

Employee share purchase plan

Wellbeing support

MomentMakers

Job summary

CIBC in Calgary is seeking an Analyst to support onboarding and ongoing service for Large Corporate clients. You will coordinate account maintenance, cash management solutions, and liaise with internal partners to deliver timely, high-quality service. The role offers a hybrid work model with two days on-site and remaining days remote.

You will apply knowledge of cash management products and strong communication to manage client inquiries and ensure accurate documentation throughout transitions.

Qualifications

• Knowledge of Cash Management products and services and the processes to implement them.
• Strong communication skills and ability to convey information clearly to colleagues and clients.
• Ability to manage multiple activities with varying levels of complexity under tight time constraints and without errors.

Responsibilities

• Act as main point of contact for Large Corporate clients on general support inquiries and requests.
• Coordinate changes to account information and signing authorities; identify cross-selling opportunities and maintain records of requests.
• Lead onboarding of new legal entities and cash management product implementations; ensure required documentation is received before transitions.

Skills

Client Service

Customer Experience (CX)

Customer Onboarding

Interpersonal Communication

Job description

CIBC in Calgary is seeking an Analyst to support onboarding and ongoing service for Large Corporate clients. You will coordinate account maintenance, cash management solutions, and liaise with internal partners to deliver timely, high-quality service. The role offers a hybrid work model with two days on-site and remaining days remote.

You will apply knowledge of cash management products and strong communication to manage client inquiries and ensure accurate documentation throughout transitions.