Client Onboarding & Service Analyst

Maven Workforce Inc.; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Maven Workforce Inc. is seeking an Analyst in the Client Onboarding & Service team to support day-to-day service requests and onboard large corporate clients.

You will coordinate cash management solution requests and ensure proactive client solutions while interfacing with internal partners to streamline the client experience. As a key extended member of the relationship team, you will help strengthen client relationships, ensure accurate communications, and provide prompt responses to

Responsibilities

• Onboard new large corporate clients and coordinate account maintenance.
• Provide after-sales service support and respond promptly to client inquiries.
• Act as interface to internal partners to facilitate proactive solutions.
• Maintain and strengthen relationships with internal and external stakeholders.

Job description

As an Analyst in the Client Onboarding & Service team, your primary focus will involve supporting clients within your portfolio on all day-to-day service and support requests. You will be accountable to successfully onboard new Large Corporate clients and perform after-sales service support to Large Corporate customers, both internal and external, understanding the client needs and taking responsibility for the coordination and execution of account maintenance and cash management solution requests, providing relevant recommendations when appropriate while acting as a key interface to internal partners in order to facilitate solutions that proactively meets clients’ needs. You will actively be engaged in maintaining relationships with various internal and external stakeholders with a key focus on streamlining and simplifying the client experience.

As a key extended member of the relationship team, you will help strengthen new and existing client relationships and will help drive the client’s value proposition. You will ensure all interactions with clients and internal stakeholders contain information that is accurate and complete. You will also ensure dealings with assigned clients involve prompt responses to questions, enquiries or issues in order to provide best in class service.

The client enables the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2 days per week on-site, while other days will be remote.