Client Solutions Receptionist — Hybrid & Unlimited PTO

Litwiniuk & Company; Calgary; On-site; CAD 38,000 - 46,000; Full time

Benefits offered by this job

High-performance culture

Learning & development opportunities

Freedom & responsibility

Benefits fully covered (dental, vision

In-house book club

Unlimited vacation + hybrid model

Job summary

Litco Law in Calgary is seeking a friendly Client Solutions Receptionist to be the first point of contact for our clients. You will manage a multi-line phone system, greet visitors, triage inquiries, and gather information to route cases efficiently.

The role requires 0–2 years of client-facing experience, a high school diploma, proficiency with MS Office, and a commitment to confidential, high-quality service. A background check is required; flexibility and accuracy are essential.

Qualifications

• 0–2 years of client-facing experience.
• High school diploma required; related post-secondary asset.
• Experience with case management systems such as Lead Docket or Filevine is a plus.
• Proficient with MS Suite (Word, Excel, Outlook, Teams, PowerPoint).
• Fluent in English with strong written and verbal communication; excellent interpersonal skills.

Responsibilities

• Answer all incoming calls on a multi-line phone system.
• Triage inquiries and direct clients to the correct desk.
• Gather basic demographic, injury and incident details to route appropriately.
• Support calendar bookings and information gathering for Specialists.
• Log all client calls accurately in the firm’s file management software.
• Support other departments with client communications and administrative tasks.
• Deliver exceptional client service on every call to build trust and confidence.

Skills

MS Office proficiency

Strong communication

Confidentiality

Detail-oriented

Adaptable under pressure

Quick learner

Education

High school diploma

Tools

Lead Docket

Filevine

Job description

Litco Law in Calgary is seeking a friendly Client Solutions Receptionist to be the first point of contact for our clients. You will manage a multi-line phone system, greet visitors, triage inquiries, and gather information to route cases efficiently.

The role requires 0–2 years of client-facing experience, a high school diploma, proficiency with MS Office, and a commitment to confidential, high-quality service. A background check is required; flexibility and accuracy are essential.