Client Implementation Consultant

Roman Health Pharmacy LLC; Montreal (administrative region); On-site; CAD 105,000 - 115,000; Full time

Job summary

Roman Health Pharmacy LLC seeks a Client Implementation Specialist to engage new clients and manage the full implementation phase, serving as the primary contact for clients to ensure success and satisfaction with our products and services during rollout.

Responsibilities include setting up client shells, running initial payrolls, training onboarding clients, coordinating with internal teams, and ensuring accurate payroll/HR data for smooth transitions to ongoing service delivery.

Qualifications

• Associate degree preferred.
• 3 years related experience required.

Responsibilities

• Complete client shell setup and dashboard creation in Prism (HRIS) for new clients.
• Manage multiple client implementations, run first payrolls, and train newly onboarded clients.
• Act as a liaison between internal stakeholders.
• Develop and execute implementation project plans.
• Consult with clients to determine payroll, HR, and benefit needs; recognize client business concerns and implement solutions.
• Maintain Client Space (CRM) by updating milestones, tasks, and related items.
• Work with Business Consultant to initiate the client implementation process.
• Review and audit client payroll and HR data for accuracy.
• Understand our Service Types and Service Model to facilitate client transition to ongoing service model.

Skills

HR/Payroll outsourcing knowledge

HRIS/CRM experience

Payroll & tax knowledge

Analytical skills

Time management

Communication skills

Project management

Problem-solving

Office productivity software

Education

Associate degree preferred

3 years related experience required

Tools

HRIS/CRM systems

Payroll tax systems

Job description

Job Title:

Client Implementation Specialist

Overview:

The Client Implementation Specialist engages new clients and manages the full implementation phase. This position is the client’s main point of contact during implementation and is responsible for overall client success and satisfaction during the implementation of our products/services.

Essential Duties and Responsibilities:

• Complete client shell setup and dashboard creation in Prism (HRIS) for new clients.
• Manage multiple client implementations, run first payroll(s), and train newly onboarded clients.
• Act as a liaison between internal stakeholders.
• Develop and execute implementation project plans.
• Consult with clients to determine payroll, HR, and benefit needs; recognize client business concerns and recommend and implement an appropriate solution.
• Maintain Client Space (CRM) by updating milestones, tasks, and other related items.
• Work with Business Consultant to initiate the client implementation process.
• Review and audit client payroll and HR data for accuracy.
• Understand our Service Types and Service Model to facilitate client transition to the ongoing service model.

Knowledge, Skills, and Abilities:

• HR/Payroll Outsourcing and/or PEO industry knowledge required
• HRIS/CRM/Systems experience
• Payroll & tax subject matter knowledge
• Analytical skills
• Time management skills
• Excellent written and verbal communication
• Project management skills
• Problem-solving skills
• Office product knowledge

Education & Experience:

• Associate degree preferred
• 3 years related experience required

Physical Demands:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
• Frequently required to sit; occasionally required to stand and walk.
• Specific vision abilities required include close vision, color vision, and ability to adjust focus.
• Frequently required to talk and hear.
• Moderate concentration/intensity, which includes prolonged mental effort.
• Average memory, taking into consideration the amount and type of information.
• Noise level in the work environment is usually moderate.

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$75,000 - $82,500 a month