Personal Banking Advisor: Growth & Digital Banking

TD; Hanover; On-site; CAD 44,000 - 59,000; Full time

Job summary

TD Canada Trust in Hanover, Ontario seeks a Personal Banking Associate to guide customers to the right staff, facilitate new accounts, investments, and banking solutions. You will build relationships, educate customers on digital banking, and support daily branch operations.

Candidates should have a high school diploma and 1+ years of relevant experience, with knowledge of banking processes and strong communication skills. A flexible, customer-focused approach is essential.

Qualifications

• High school diploma or equivalent required.
• Experience or knowledge of banking solutions to advise customers.

Responsibilities

• Engage customers with day-to-day advice, service transactions, and digital education.
• Guide customers to the right staff for solutions while handling confidential matters.
• Promote TD products and services to meet customer needs and branch goals.
• Support frontline staff with cash and non-cash transactions and resolve issues.
• Suggest improvements to branch operations to enhance customer experience.
• Ensure documentation reflects business intent and complies with regulations.
• Promote a positive and equitable work environment and participate in development.

Skills

Customer service

Communication skills

Time management

Self-starter

Problem solving

Education

High School diploma

IFC or equivalent post-appointment within 6 months

Post-secondary degree (related field)

Tools

MS Office

Branch software

Internet research

Job description

TD Canada Trust in Hanover, Ontario seeks a Personal Banking Associate to guide customers to the right staff, facilitate new accounts, investments, and banking solutions. You will build relationships, educate customers on digital banking, and support daily branch operations.

Candidates should have a high school diploma and 1+ years of relevant experience, with knowledge of banking processes and strong communication skills. A flexible, customer-focused approach is essential.