Client Experience Specialist — Mobility Solutions & Support

Socket.dev; Vernon; On-site; CAD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Make an impact

Benefits

RRSP matching

Paid time off

Team culture

NSM Gear

Job summary

National Seating & Mobility (NSM) in Canada is seeking a Client Experience Specialist to welcome and support clients in person, by phone and by email. You will help clients with equipment questions and coordinate deliveries, trials and rentals across branches.

Strong organization, problem-solving, and a collaborative attitude are essential, as is comfort with learning new technology. Competitive hourly pay and benefits are offered.

Qualifications

• Experience in customer service with technical products or services.
• Excellent communication, listening and problem-solving skills.
• Strong organization and time-management abilities.
• Ability to manage multiple calls, client visits and priorities in a fast-paced environment.
• Comfortable learning new technology and computer systems.

Responsibilities

• Welcome and support clients in person, by phone and by email.
• Help clients with equipment questions and identify suitable solutions.
• Coordinate deliveries, appointments, equipment trials, demonstrations and rentals.
• Build strong relationships with therapists and healthcare professionals.
• Coordinate repairs and service for mobility equipment.
• Prepare quotes, work orders and related documentation.
• Maintain accurate client records and information in our systems.
• Coordinate equipment transfers between branches and track equipment.
• Manage equipment reservations and rentals with attention to detail.
• Process delivery, billing, reservation and service information.
• Follow up on client requests and ensure timely resolutions.
• Work closely with the branch team to deliver an exceptional client experience.

Skills

Customer service

Communication skills

Organization

Multitasking

Tech-savvy

Tools

Microsoft Outlook

Excel

Job description

National Seating & Mobility (NSM) in Canada is seeking a Client Experience Specialist to welcome and support clients in person, by phone and by email. You will help clients with equipment questions and coordinate deliveries, trials and rentals across branches.

Strong organization, problem-solving, and a collaborative attitude are essential, as is comfort with learning new technology. Competitive hourly pay and benefits are offered.