Client Experience Specialist

National Seating & Mobility, Inc.; Barrie; Hybrid; CAD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Benefits

RRSP matching

Paid time off

Team culture

NSM gear

Job summary

National Seating & Mobility (NSM) in Barrie, Ontario, is seeking a Client Experience Specialist to welcome clients, answer questions and coordinate equipment demonstrations. You will work closely with therapists and healthcare professionals to identify solutions that meet client needs.

You will manage deliveries, bookings, trials and rentals, maintain accurate records, and coordinate transfers between branches—ensuring exceptional service for every client.

Qualifications

• Customer service experience, preferably with technical products or services.
• Excellent communication, listening and problem-solving skills.
• Strong organization and time-management abilities.
• Ability to manage multiple calls, visits and priorities in a fast-paced environment.
• Comfortable learning new technology and computer systems.

Responsibilities

• Welcome and support clients in person, by phone and by email.
• Help clients with equipment questions and identify suitable solutions.
• Coordinate deliveries, appointments, equipment trials, demonstrations and rentals.
• Build relationships with therapists and healthcare professionals.
• Coordinate repairs and service for mobility equipment.
• Prepare quotes, work orders and related documentation.
• Maintain accurate client records in our systems.
• Coordinate equipment transfers between branches and track equipment.
• Manage equipment reservations and rentals with attention to detail.
• Process delivery, billing, reservation and service information.
• Follow up on client requests and ensure timely resolutions.
• Work with the branch team to deliver an exceptional client experience.

Skills

Customer service

Problem solving

Organization

Time management

Tech-savvy

Tools

Microsoft Outlook

Excel

Job description

AtNational Seating & Mobility (NSM), we help people move forward with greaterindependence, confidence and comfort. We provide personalized seating, mobility and positioning solutions to clients across Canada-and we are looking for aClient Experience Specialistto be an important part of that journey.

If you are a people person who enjoyssolving problems, staying organized and making a difference, we would love to meet you!

Location: Barrie, ON, with occasional travel to North York

What You'll Do

• Welcome and support clients in person, by phone and by email.
• Help clients with equipment questions and identify solutions that meet their needs.
• Coordinate deliveries, appointments, equipment trials, demonstrations and rentals.
• Build strong relationships with therapists and healthcare professionals.
• Coordinate repairs and service for wheelchairs, lifts and other mobility equipment.
• Prepare quotes, work orders, customer orders and related documentation.
• Maintain accurate client records and information in our systems.
• Coordinate equipment transfers between branches and track equipment.
• Manage equipment reservations and rentals with exceptional attention to detail.
• Process delivery, billing, reservation and service information.
• Follow up on client requests and ensure timely resolutions.
• Work closely with the branch team to deliver an exceptional client experience.

What You Bring

• Customer service experience, preferably with technical products, equipment or services.
• Excellent communication, listening and problem-solving skills.
• Strong organization, attention to detail and time-management skills.
• Ability to manage multiple calls, client visits and priorities in a fast-paced environment.
• Comfortable learning new technology and computer systems.
• Proficiency with Microsoft Outlook and Excel.
• A positive, collaborative attitude and a genuine passion for helping people.

Why NSM?

• Competitive Pay:$20-$23 per hour, with annual merit reviews.
• Make an Impact:Do meaningful work that improves people's lives.
• Benefits:Employer-paid benefits to support your well-being.
• RRSP Matching:Invest in your future with our matching program.
• Paid Time Off:Enjoy generous time away from work.
• Team Culture:Take part in company-sponsored events and an inclusive workplace.
• NSM Gear:Represent our brand with company-sponsored attire.

Ready to Make a Difference?

Join NSM and help create better mobility experiences-one client at a time.