Client Experience Specialist

Rise People; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

Rise People in Toronto is seeking a Client Experience Specialist to support the promotional and branding needs of corporate clients. This role involves building and maintaining client relationships while assisting in sales activities to achieve business growth.

The ideal candidate will have strong communication skills and experience in customer service and lead generation. A commitment to client satisfaction is essential, along with proficiency in CRM systems.

Qualifications

• Ability to build and maintain positive client relationships.
• Experience in lead generation and client support.
• Strong verbal and written communication skills.

Responsibilities

• Support the development and growth of client accounts.
• Assist in generating leads and prospecting new clients.
• Handle client inquiries and provide timely resolutions.
• Contribute to a positive, team-oriented environment.

Skills

Client relationship management

Lead generation

Customer service

Communication

Tools

CRM systems

Microsoft Office

Job description

As a Client Experience Specialist at Score Promotions, your primary responsibility is to support the promotional and branding needs of our clients. You will deliver unique and effective solutions tailored to each client.

Here is an overview of your key responsibilities:

Support the development and growth of client accounts by promoting products and services to corporate clients of varying sizes.

Assist in generating leads, prospecting new clients, and supporting sales activities to help achieve business growth targets.

Build and maintain positive client relationships through responsive communication and ongoing support via in-person, voice, or virtual interactions.

Handle client inquiries, provide product and service information, and assist in resolving issues in a timely and professional manner.

Support upselling and cross-selling opportunities within existing client accounts.

Client Management & Relationship Building

Ensure a high level of client satisfaction by delivering consistent, professional, and solution-focused service.

Maintain accurate client records, communications, and order details within CRM systems and internal databases.

Coordinate with internal departments to support client requests, project timelines, and order fulfillment.

Follow up with clients regarding orders, service updates, and outstanding items as required using in-person, verbal and online methods.

Work collaboratively with Client Experience Executives and internal teams to support account management and project execution.

Contribute to a positive, team-oriented environment focused on client success and operational excellence.

Participate in training and professional development opportunities to strengthen sales, product, and client service skills.

Maintain a strong understanding of company products, services, branding solutions, and customization capabilities.

Stay informed on industry trends, competitor activity, and market developments relevant to client needs.

Share client feedback and market insights with leadership to support continuous improvement initiatives.

Reporting Structure

Work independently or collaboratively as part of the Client Experience team while reporting to the Client Experience Manager or Client Experience Executive.

Maintaining a clean and clear workstation

Other duties as required

At Score Promotions, we value diversity and are committed to creating an inclusive workplace. We encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.