Client Experience Coordinator

Rise People; Canada; Hybrid; CAD 42,000 - 66,000; Full time

Job summary

Score Promotions in Canada is seeking a Client Experience Coordinator who will support our clients' branding needs by coordinating communication and project delivery across teams.

You will gain product knowledge, assist in creating tailored proposals, coordinate project execution, resolve issues, and help grow client relationships through outreach and market insights.

If you are a people person who thrives on connecting clients with creative solutions, this role could be a perfect fit for you.

Responsibilities

• Assist in maintaining client communication and addressing needs.
• Gain product knowledge of Score Promotions' offerings to support branding goals.
• Help create tailored proposals that fit client budgets and objectives.
• Coordinate project implementation with internal teams to meet deadlines.
• Address client issues promptly to maintain strong relationships.
• Support sales efforts by identifying upsell opportunities.
• Stay informed on industry trends and competitor products.
• Maintain accurate records of client interactions using CRM.
• Gather feedback from clients to improve services.
• Attend industry events to build relationships and generate leads.

Job description

As a Client Experience Coordinator at Score Promotions, your primary responsibility is to assist in supporting the promotional and branding needs of our clients. You will work closely with the team to help deliver effective solutions tailored to each client.

Here is an overview of your key responsibilities:

Client Communication: Assist in maintaining communication with clients, listening to their needs and concerns to provide support. Help facilitate communication and support for all clients.

Product Knowledge: Gain a basic understanding of Score Promotions' product offerings and their applications to meet clients' branding goals. Stay informed about industry trends and competitor products.

Proposal Assistance: Support the internal team in creating tailored proposals that meet clients' specific requirements. Ensure proposals align with clients' budgets and goals.

Project Support: Help coordinate the implementation of approved projects, ensuring they are executed smoothly and meet client expectations. Assist internal teams, such as design and production, in meeting deadlines.

Problem Resolution Support: Assist in addressing any issues or concerns raised by clients promptly and efficiently. Help find solutions that maintain positive client relationships and uphold Score Promotions' reputation.

Sales Support: Support efforts to meet or exceed sales targets by identifying potential new business opportunities. Assist in expanding relationships with existing clients and identifying upsell and cross-sell opportunities.

Market Research Assistance: Stay updated on industry trends, market conditions, and competitors. Provide feedback to the team to help refine product offerings.

Documentation: Help maintain accurate records of client interactions, transactions, and communications. Utilize CRM tools to manage and organize client information efficiently.

Feedback Loop Support: Assist in establishing a feedback loop with clients to continuously improve services. Gather insights on client satisfaction and use this information to enhance the overall client experience.

Networking: Attend industry events, conferences, and networking opportunities to build relationships and generate leads.

If you're a people person who thrives on supporting connections and finding creative solutions, this role could be a perfect fit for you!

At Score Promotions, we value diversity and are committed to creating an inclusive workplace. We encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.